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Cape Town: Performance Analyst posted by Hire Resolve

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Job Description

About the Role

Our client, a global leader in the Insurance sector, is seeking a meticulous Real-Time Performance Specialist to join their Operations team in Cape Town. This critical role is the frontline responder, ensuring the smooth and efficient operation of the contact centre by maintaining optimal service levels and agent productivity.

Key Responsibilities

  • Continuously monitor live call volumes, agent adherence, shrinkage, and queue performance across multi-channel platforms (voice, chat, email).
  • Take immediate corrective action to maintain service levels, including skill reallocation, break adjustments, and recommending overtime or early release.
  • Act as the frontline responder to fluctuations, system outages, or technical issues, coordinating with IT support to minimize disruption.
  • Lead and facilitate Operational Intraday meetings to review performance and forecast alignment. Maintain accurate real-time logs of interventions and escalations
  • Provide real-time insights and recommendations to improve operational efficiency and customer experience. Support schedule optimisation by highlighting behavioural trends and intraday demand fluctuations.

Requirements

  • Previous experience in a call/contact centre environment is required, with real-time management experience preferred.
  • Proficiency in workforce management systems (e.g., NICE, Verint, IEX, Calabrio, or similar).
  • Strong knowledge of key call centre KPIs (e.g., ASA, AHT, SL, Occupancy, Adherence) and operational metrics.

Salary & Benefits

A highly competitive market-related CTC package

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

View Job  Western Cape: Newly Qualified CA(SA) posted by Network Finance

About Other Finance/Accounting Jobs in Western Cape

In the Western Cape, the finance and accounting profession is a thriving industry with a strong demand for skilled professionals. Typically, the job market trends indicate a steady growth in the need for finance and accounting expertise across various sectors. This is often driven by the increasing importance of financial management, regulatory compliance, and data-driven decision-making in businesses.

When it comes to salaries, it’s common to see broad ranges varying depending on factors like experience, company size, and industry sector. Generally, entry-level positions can expect salaries ranging from R250 000 to R400 000 per annum, while senior roles may command salaries between R600 000 and R1 200 000 or more, depending on the individual’s qualifications and level of expertise.

Common skills required for finance and accounting roles in Western Cape include proficiency in financial software such as QuickBooks, Xero, or SAP; strong analytical and problem-solving skills; excellent communication and interpersonal skills; attention to detail and organisational abilities; knowledge of tax laws and regulations; and experience with budgeting and forecasting tools. Typically, a degree in commerce, accounting, or a related field is also essential.

Industry sectors commonly employing finance and accounting professionals include the financial services sector, technology industry, manufacturing sector, and corporate organisations. These roles often involve providing financial guidance, managing budgets, preparing financial reports, and ensuring compliance with regulatory requirements.

For those looking to advance their careers in finance and accounting, career development opportunities abound. Typically, experienced professionals can move into senior management positions or pursue specialisations like forensic accounting, audit, or financial planning. Others may choose to transition into related fields like business consulting, investment banking, or entrepreneurial ventures. With continuous learning and professional development, finance and accounting professionals in Western Cape can enjoy a rewarding and challenging career with opportunities for growth and advancement.

View Job  Brits: Electrical Servicemen x 20 posted by RecruitCo (Pty) Ltd


This information provides general career guidance. Actual salaries and requirements vary by employer.



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How to Apply

Click “GO APPLY NOW” to visit the company’s application page.
Follow their instructions carefully.

JVR Jobs connects you with employers – we don’t process applications directly.

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Posted in Jobs in Cape Peninsula, Jobs in Cape Town, Jobs in South Africa, Jobs in Western Cape

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Cape Town: Performance Analyst posted by Hire Resolve

Advertisement



Job Description

About the Role

Are you an expert in Workforce Management (WFM) with a knack for making split-second decisions that stabilize operations? Do you thrive on monitoring live performance metrics across multi-channel contact centres? Our client, a global leader in the Insurance sector, is seeking a meticulous Real-Time Performance Specialist to join their Operations team in Cape Town. This critical role is the frontline responder, ensuring the smooth and efficient operation of the contact centre by maintaining optimal service levels and agent productivity.

Key Responsibilities

  • Continuously monitor live call volumes, agent adherence, shrinkage, and queue performance across multi-channel platforms (voice, chat, email).
  • Take immediate corrective action to maintain service levels, including skill reallocation, break adjustments, and recommending overtime or early release.
  • Act as the frontline responder to fluctuations, system outages, or technical issues, coordinating with IT support to minimize disruption.
  • Lead and facilitate Operational Intraday meetings to review performance and forecast alignment. Maintain accurate real-time logs of interventions and escalations
  • Provide real-time insights and recommendations to improve operational efficiency and customer experience. Support schedule optimisation by highlighting behavioural trends and intraday demand fluctuations.

Requirements

  • Previous experience in a call/contact centre environment is required, with real-time management experience preferred.
  • Proficiency in workforce management systems (e.g., NICE, Verint, IEX, Calabrio, or similar).
  • Strong knowledge of key call centre KPIs (e.g., ASA, AHT, SL, Occupancy, Adherence) and operational metrics.

Qualifications

  • Bachelor’s degree is required

Salary & Benefits

  • Highly Competitive Market-Related CTC Package

View Job  Johannesburg: Risk Insurance Manager posted by Hire Resolve

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Other Finance/Accounting Jobs in Western Cape

In the Western Cape, the finance and accounting profession is a thriving industry with a strong demand for skilled professionals. Typically, the job market trends indicate a steady growth in the need for finance and accounting expertise across various sectors. This is often driven by the increasing importance of financial management, regulatory compliance, and data-driven decision-making in businesses.

When it comes to salaries, it’s common to see broad ranges varying depending on factors like experience, company size, and industry sector. Generally, entry-level positions can expect salaries ranging from R250 000 to R400 000 per annum, while senior roles may command salaries between R600 000 and R1 200 000 or more, depending on the individual’s qualifications and level of expertise.

Common skills required for finance and accounting roles in Western Cape include proficiency in financial software such as QuickBooks, Xero, or SAP; strong analytical and problem-solving skills; excellent communication and interpersonal skills; attention to detail and organisational abilities; knowledge of tax laws and regulations; and experience with budgeting and forecasting tools. Typically, a degree in commerce, accounting, or a related field is also essential.

Industry sectors commonly employing finance and accounting professionals include the financial services sector, technology industry, manufacturing sector, and corporate organisations. These roles often involve providing financial guidance, managing budgets, preparing financial reports, and ensuring compliance with regulatory requirements.

For those looking to advance their careers in finance and accounting, career development opportunities abound. Typically, experienced professionals can move into senior management positions or pursue specialisations like forensic accounting, audit, or financial planning. Others may choose to transition into related fields like business consulting, investment banking, or entrepreneurial ventures. With continuous learning and professional development, finance and accounting professionals in Western Cape can enjoy a rewarding and challenging career with opportunities for growth and advancement.

View Job  Johannesburg: Junior Cost Accountant posted by Hire Resolve


This information provides general career guidance. Actual salaries and requirements vary by employer.



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Safe & secure application process

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Enter your WhatsApp number (e.g., +27740908132)
You'll receive alerts for new jobs in Cape Town, Western Cape


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Join professional associations in your field to expand your network and knowledge.

How to Apply

Click “GO APPLY NOW” to visit the company’s application page.
Follow their instructions carefully.

JVR Jobs connects you with employers – we don’t process applications directly.

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Share this to someone who needs a job:
Posted in Jobs in Cape Peninsula, Jobs in Cape Town, Jobs in South Africa, Jobs in Western Cape

More Jobs in Your Area

Cape Town: Performance Analyst posted by Hire Resolve

Advertisement



Job Description

About the Role

Hire Resolve is seeking a highly skilled Real-Time Performance Specialist to join their Operations team in Cape Town. As the frontline responder, you will ensure the smooth and efficient operation of the contact centre by maintaining optimal service levels and agent productivity. With your expertise in Workforce Management (WFM) and ability to translate real-time data into immediate tactical action, you will drive efficiency and enhance the customer experience.

Key Responsibilities

  • Real-Time Monitoring: Continuously monitor live call volumes, agent adherence, shrinkage, and queue performance across multi-channel platforms (voice, chat, email).
  • Tactical Action: Take immediate corrective action to maintain service levels, including skill reallocation, break adjustments, and recommending overtime or early release.
  • Incident Management: Act as the frontline responder to fluctuations, system outages, or technical issues, coordinating with IT support to minimize disruption.
  • Meetings & Reporting: Lead and facilitate Operational Intraday meetings to review performance and forecast alignment. Maintain accurate real-time logs of interventions and escalations
  • Optimization: Provide real-time insights and recommendations to improve operational efficiency and customer experience. Support schedule optimisation by highlighting behavioural trends and intraday demand fluctuations.

Requirements

  • Previous experience in a call/contact centre environment is required, with real-time management experience preferred.
  • Proficiency in workforce management systems (e.g., NICE, Verint, IEX, Calabrio, or similar).
  • Strong knowledge of key call centre KPIs (e.g., ASA, AHT, SL, Occupancy, Adherence) and operational metrics.

Qualifications

  • Bachelor’s degree is preferred but not required.

Salary & Benefits

A highly competitive market-related CTC package is offered to this role.

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How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Other Finance/Accounting Jobs in Western Cape

In the Western Cape, the finance and accounting profession is a thriving industry with a strong demand for skilled professionals. Typically, the job market trends indicate a steady growth in the need for finance and accounting expertise across various sectors. This is often driven by the increasing importance of financial management, regulatory compliance, and data-driven decision-making in businesses.

When it comes to salaries, it’s common to see broad ranges varying depending on factors like experience, company size, and industry sector. Generally, entry-level positions can expect salaries ranging from R250 000 to R400 000 per annum, while senior roles may command salaries between R600 000 and R1 200 000 or more, depending on the individual’s qualifications and level of expertise.

Common skills required for finance and accounting roles in Western Cape include proficiency in financial software such as QuickBooks, Xero, or SAP; strong analytical and problem-solving skills; excellent communication and interpersonal skills; attention to detail and organisational abilities; knowledge of tax laws and regulations; and experience with budgeting and forecasting tools. Typically, a degree in commerce, accounting, or a related field is also essential.

Industry sectors commonly employing finance and accounting professionals include the financial services sector, technology industry, manufacturing sector, and corporate organisations. These roles often involve providing financial guidance, managing budgets, preparing financial reports, and ensuring compliance with regulatory requirements.

For those looking to advance their careers in finance and accounting, career development opportunities abound. Typically, experienced professionals can move into senior management positions or pursue specialisations like forensic accounting, audit, or financial planning. Others may choose to transition into related fields like business consulting, investment banking, or entrepreneurial ventures. With continuous learning and professional development, finance and accounting professionals in Western Cape can enjoy a rewarding and challenging career with opportunities for growth and advancement.

View Job  Ekurhuleni: Sales representative -Sandton and Centurion posted by Momentum


This information provides general career guidance. Actual salaries and requirements vary by employer.



GO APPLY NOW

Safe & secure application process

Advertisement



Advertisement




Get Similar Job Alerts
Enter your WhatsApp number (e.g., +27740908132)
You'll receive alerts for new jobs in Cape Town, Western Cape


Job Seeker Tip

Practice common interview questions with a friend or family member to build confidence.

How to Apply

Click “GO APPLY NOW” to visit the company’s application page.
Follow their instructions carefully.

JVR Jobs connects you with employers – we don’t process applications directly.

Latest Job Opportunities

Johannesburg: Junior Implementation Consultant posted by Hire Resolve

Jobs in Central Johannesburg January 29, 2026
Computer Hire Resolve Other IT

Job OverviewThe Junior Implementation Consultant supports the successful delivery and implementation of software solutions for clients. The role involves...

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Job OverviewThe Junior Implementation Consultant supports the successful delivery and implementation of software solutions for clients. The role involves...

View Job

Johannesburg: Junior Implementation Consultant posted by Hire Resolve

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Job OverviewThe Junior Implementation Consultant supports the successful delivery and implementation of software solutions for clients. The role involves...

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Jobs in Central Johannesburg January 29, 2026
Computer Hire Resolve Other IT

Job OverviewThe Junior Implementation Consultant supports the successful delivery and implementation of software solutions for clients. The role involves...

View Job

Johannesburg: Senior Documentation Controller posted by Hire Resolve

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Hire Resolve Other Clearing and Forwarding

A leading commodities and international trade company is looking for an experienced Senior Documentation Controller with strong experience in export,…

View Job

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Jobs in Central Johannesburg January 29, 2026
Hire Resolve Other Clearing and Forwarding

A leading commodities and international trade company is looking for an experienced Senior Documentation Controller with strong experience in export,…

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Browse Employers

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Share this to someone who needs a job:
Posted in Jobs in Cape Peninsula, Jobs in Cape Town, Jobs in South Africa, Jobs in Western Cape

More Jobs in Your Area

Cape Town: Performance Analyst posted by Hire Resolve

Advertisement



Job Description

About the Role

Our client, a global leader in the Insurance sector, is seeking a meticulous Real-Time Performance Specialist to join their Operations team in Cape Town. This critical role is the frontline responder, ensuring the smooth and efficient operation of the contact centre by maintaining optimal service levels and agent productivity.

Key Responsibilities

  • Continuously monitor live call volumes, agent adherence, shrinkage, and queue performance across multi-channel platforms (voice, chat, email).
  • Take immediate corrective action to maintain service levels, including skill reallocation, break adjustments, and recommending overtime or early release.
  • Act as the frontline responder to fluctuations, system outages, or technical issues, coordinating with IT support to minimize disruption.
  • Lead and facilitate Operational Intraday meetings to review performance and forecast alignment. Maintain accurate real-time logs of interventions and escalations
  • Provide real-time insights and recommendations to improve operational efficiency and customer experience. Support schedule optimisation by highlighting behavioural trends and intraday demand fluctuations.

Requirements

  • Previous experience in a call/contact centre environment is required, with real-time management experience preferred.
  • Proficiency in workforce management systems (e.g., NICE, Verint, IEX, Calabrio, or similar).
  • Strong knowledge of key call centre KPIs (e.g., ASA, AHT, SL, Occupancy, Adherence) and operational metrics.

Qualifications

  • Bachelor’s degree

Salary & Benefits

Highly Competitive Market-Related CTC Package

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

View Job  Groblersdal: CHIEF ACCOUNTANT posted by Farm Manager SA

About Other Finance/Accounting Jobs in Western Cape

In the Western Cape, the finance and accounting profession is a thriving industry with a strong demand for skilled professionals. Typically, the job market trends indicate a steady growth in the need for finance and accounting expertise across various sectors. This is often driven by the increasing importance of financial management, regulatory compliance, and data-driven decision-making in businesses.

When it comes to salaries, it’s common to see broad ranges varying depending on factors like experience, company size, and industry sector. Generally, entry-level positions can expect salaries ranging from R250 000 to R400 000 per annum, while senior roles may command salaries between R600 000 and R1 200 000 or more, depending on the individual’s qualifications and level of expertise.

Common skills required for finance and accounting roles in Western Cape include proficiency in financial software such as QuickBooks, Xero, or SAP; strong analytical and problem-solving skills; excellent communication and interpersonal skills; attention to detail and organisational abilities; knowledge of tax laws and regulations; and experience with budgeting and forecasting tools. Typically, a degree in commerce, accounting, or a related field is also essential.

Industry sectors commonly employing finance and accounting professionals include the financial services sector, technology industry, manufacturing sector, and corporate organisations. These roles often involve providing financial guidance, managing budgets, preparing financial reports, and ensuring compliance with regulatory requirements.

For those looking to advance their careers in finance and accounting, career development opportunities abound. Typically, experienced professionals can move into senior management positions or pursue specialisations like forensic accounting, audit, or financial planning. Others may choose to transition into related fields like business consulting, investment banking, or entrepreneurial ventures. With continuous learning and professional development, finance and accounting professionals in Western Cape can enjoy a rewarding and challenging career with opportunities for growth and advancement.

View Job  Heidelberg: Addiction Counselors x 5 - Needed urgently posted by FREEDOM RECOVERY CENTRE


This information provides general career guidance. Actual salaries and requirements vary by employer.



GO APPLY NOW

Safe & secure application process

Advertisement



Advertisement




Get Similar Job Alerts
Enter your WhatsApp number (e.g., +27740908132)
You'll receive alerts for new jobs in Cape Town, Western Cape


Job Seeker Tip

Follow up your job application with a polite email if you haven't heard back within a week.

How to Apply

Click “GO APPLY NOW” to visit the company’s application page.
Follow their instructions carefully.

JVR Jobs connects you with employers – we don’t process applications directly.

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Johannesburg: Junior Implementation Consultant posted by Hire Resolve

Jobs in Central Johannesburg January 29, 2026
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Job OverviewThe Junior Implementation Consultant supports the successful delivery and implementation of software solutions for clients. The role involves...

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View Job

Johannesburg: Senior Documentation Controller posted by Hire Resolve

Jobs in Central Johannesburg January 29, 2026
Hire Resolve Other Clearing and Forwarding

A leading commodities and international trade company is looking for an experienced Senior Documentation Controller with strong experience in export,…

View Job

Browse Employers

View All

Job Alerts


Share this to someone who needs a job:
Posted in Jobs in Cape Peninsula, Jobs in Cape Town, Jobs in South Africa, Jobs in Western Cape

More Jobs in Your Area

Cape Town: Performance Analyst posted by Hire Resolve

Advertisement



Job Description

About the Role

Are you an expert in Workforce Management (WFM) with a knack for making split-second decisions that stabilize operations? Do you thrive on monitoring live performance metrics across multi-channel contact centres? Our client, a global leader in the Insurance sector, is seeking a meticulous Real-Time Performance Specialist to join their Operations team in Cape Town. This critical role is the frontline responder, ensuring the smooth and efficient operation of the contact centre by maintaining optimal service levels and agent productivity.

Key Responsibilities

  • Continuously monitor live call volumes, agent adherence, shrinkage, and queue performance across multi-channel platforms (voice, chat, email).
  • Take immediate corrective action to maintain service levels, including skill reallocation, break adjustments, and recommending overtime or early release.
  • Act as the frontline responder to fluctuations, system outages, or technical issues, coordinating with IT support to minimize disruption.
  • Lead and facilitate Operational Intraday meetings to review performance and forecast alignment. Maintain accurate real-time logs of interventions and escalations
  • Provide real-time insights and recommendations to improve operational efficiency and customer experience. Support schedule optimisation by highlighting behavioural trends and intraday demand fluctuations.

Requirements

  • Previous experience in a call/contact centre environment is required, with real-time management experience preferred.
  • Proficiency in workforce management systems (e.g., NICE, Verint, IEX, Calabrio, or similar).
  • Strong knowledge of key call centre KPIs (e.g., ASA, AHT, SL, Occupancy, Adherence) and operational metrics.

Qualifications

  • Bachelor’s degree or equivalent

Salary & Benefits

  • Highly Competitive Market-Related CTC Package

View Job  Brits: Electrical Servicemen x 20 posted by RecruitCo (Pty) Ltd

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Other Finance/Accounting Jobs in Western Cape

In the Western Cape, the finance and accounting profession is a thriving industry with a strong demand for skilled professionals. Typically, the job market trends indicate a steady growth in the need for finance and accounting expertise across various sectors. This is often driven by the increasing importance of financial management, regulatory compliance, and data-driven decision-making in businesses.

When it comes to salaries, it’s common to see broad ranges varying depending on factors like experience, company size, and industry sector. Generally, entry-level positions can expect salaries ranging from R250 000 to R400 000 per annum, while senior roles may command salaries between R600 000 and R1 200 000 or more, depending on the individual’s qualifications and level of expertise.

Common skills required for finance and accounting roles in Western Cape include proficiency in financial software such as QuickBooks, Xero, or SAP; strong analytical and problem-solving skills; excellent communication and interpersonal skills; attention to detail and organisational abilities; knowledge of tax laws and regulations; and experience with budgeting and forecasting tools. Typically, a degree in commerce, accounting, or a related field is also essential.

Industry sectors commonly employing finance and accounting professionals include the financial services sector, technology industry, manufacturing sector, and corporate organisations. These roles often involve providing financial guidance, managing budgets, preparing financial reports, and ensuring compliance with regulatory requirements.

For those looking to advance their careers in finance and accounting, career development opportunities abound. Typically, experienced professionals can move into senior management positions or pursue specialisations like forensic accounting, audit, or financial planning. Others may choose to transition into related fields like business consulting, investment banking, or entrepreneurial ventures. With continuous learning and professional development, finance and accounting professionals in Western Cape can enjoy a rewarding and challenging career with opportunities for growth and advancement.

View Job  Bellville: Operations Analyst posted by Hire Resolve


This information provides general career guidance. Actual salaries and requirements vary by employer.



GO APPLY NOW

Safe & secure application process

Advertisement



Advertisement




Get Similar Job Alerts
Enter your WhatsApp number (e.g., +27740908132)
You'll receive alerts for new jobs in Cape Town, Western Cape


Job Seeker Tip

Send a thank-you email within 24 hours after your interview.

How to Apply

Click “GO APPLY NOW” to visit the company’s application page.
Follow their instructions carefully.

JVR Jobs connects you with employers – we don’t process applications directly.

Latest Job Opportunities

Johannesburg: Junior Implementation Consultant posted by Hire Resolve

Jobs in Central Johannesburg January 29, 2026
Computer Hire Resolve Other IT

Job OverviewThe Junior Implementation Consultant supports the successful delivery and implementation of software solutions for clients. The role involves...

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Job OverviewThe Junior Implementation Consultant supports the successful delivery and implementation of software solutions for clients. The role involves...

View Job

Johannesburg: Junior Implementation Consultant posted by Hire Resolve

Jobs in Central Johannesburg January 29, 2026
Computer Hire Resolve Other IT

Job OverviewThe Junior Implementation Consultant supports the successful delivery and implementation of software solutions for clients. The role involves...

View Job

Johannesburg: Junior Implementation Consultant posted by Hire Resolve

Jobs in Central Johannesburg January 29, 2026
Computer Hire Resolve Other IT

Job OverviewThe Junior Implementation Consultant supports the successful delivery and implementation of software solutions for clients. The role involves...

View Job

Johannesburg: Senior Documentation Controller posted by Hire Resolve

Jobs in Central Johannesburg January 29, 2026
Hire Resolve Other Clearing and Forwarding

A leading commodities and international trade company is looking for an experienced Senior Documentation Controller with strong experience in export,…

View Job

Johannesburg: Senior Documentation Controller posted by Hire Resolve

Jobs in Central Johannesburg January 29, 2026
Hire Resolve Other Clearing and Forwarding

A leading commodities and international trade company is looking for an experienced Senior Documentation Controller with strong experience in export,…

View Job

Browse Employers

View All

Job Alerts


Share this to someone who needs a job:
Posted in Jobs in Cape Peninsula, Jobs in Cape Town, Jobs in South Africa, Jobs in Western Cape

More Jobs in Your Area