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Johannesburg: Senior Helpdesk Support

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Job Description

About the Role

Work with top-tier engineers in a culture-first environment that attracts some of the best tech talent in the industry. Grow your skills across diverse, cutting-edge projects, supported by Entelect’s end-to-end technology ecosystem and continuous learning culture.

Key Responsibilities

  • Serve as the senior escalation point for complex endpoint, identity, VPN/ZTNA, routing, and cloud-service issues.
  • Lead automation initiatives using Intune, PowerShell, Autopilot, and workflow automation.
  • Maintain and enhance secure access controls via Entra ID, Conditional Access, and M365 security policies.
  • Support hybrid network troubleshooting, including Azure hub-and-spoke and FortiGate VPN/ZTNA.
  • Handle escalated security incidents such as account compromise, MFA issues, and mail quarantine cases.
  • Provide clear technical direction under pressure during major incidents or outages.
  • Improve processes, runbooks, and automation to boost L1 efficiency and reduce resolution time.

Requirements

  • 5 years in IT operations/support, including handling senior-level escalations.
  • Strong Azure and Entra ID skills, including hybrid identity, RBAC, and Conditional Access.
  • Solid endpoint management experience with Intune and Autopilot across Windows and macOS.
  • Hands-on troubleshooting with FortiGate VPN/ZTNA, routing, DNS, Wi-Fi, and VLANs.
  • Proficient in PowerShell automation, able to multitask under pressure, with M365 E5 knowledge as a plus.

Qualifications

  • Formal education not specified

Salary & Benefits

Salary details not mentioned.

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

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About IT / Computing / Software Jobs in Gauteng

In Gauteng, the IT and computing industry is a significant contributor to the province’s economy, with a steady demand for skilled professionals. Typically, this field is characterized by rapid technological advancements, innovative projects, and a high level of job satisfaction among employees. Generally, career prospects in this sector are strong, with a range of opportunities available across various industries.

Salaries for IT and computing professionals in Gauteng can vary widely depending on factors such as experience, company size, and industry sector. While it is common to see salaries ranging from R400 000 to R1,200 000 per annum, these figures are only a general guideline and actual salaries may differ significantly. For instance, senior executives or technical leads with extensive experience may command higher salaries, while entry-level positions may start at lower levels.

Common skills required for IT and computing roles in Gauteng include proficiency in programming languages such as Java, Python, or C++, knowledge of cloud platforms like AWS or Azure, and experience with agile development methodologies. Additionally, understanding of data analysis and interpretation, cybersecurity principles, and IT project management are often essential. Familiarity with popular software applications, such as Microsoft Office 365 or Google Workspace, is also beneficial.

The financial services sector, technology industry, manufacturing sector, and government departments are among the common industries that employ IT and computing professionals in Gauteng. These sectors require a range of skills and expertise, from data analysis to network administration, making them attractive options for career development.

For those seeking a career in IT and computing, there are numerous opportunities for professional growth and development. Typically, career progression involves moving into senior roles or specialized positions, such as technical lead, solutions architect, or data scientist. Opportunities for further education and training, such as certifications or postgraduate studies, can also enhance job prospects. Generally, a strong understanding of industry trends, networking, and continuous learning are essential for success in this field.

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This information provides general career guidance. Actual salaries and requirements vary by employer.



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