Cape Town Region: Front Desk Co-Ordinator (Receptionist) posted by Tanya Serra Food, Wine, Hospitality Recruitment

January 19, 2026 Jobs in Cape Peninsula

Tanya Serra Food, Wine, Hospitality Recruitment

Western Cape

Catering / hospitality

Job Description

Hotel Overview A stylish, design-led lifestyle hotel situated in the heart of a vibrant city precinct, renowned for its impeccable service, curated guest experiences, and sophisticated yet welcoming atmosphere. The property attracts discerning local and international travellers who value personalised service, attention to detail, and seamless hospitality. Role Overview The Receptionist / Guest Experience Host serves as the first point of contact for guests, delivering a warm, polished, and memorable arrival and departure experience. This role extends beyond traditional reception duties to include concierge services, guest rooming, and conducting site inspections for prospective clients, ensuring a consistently exceptional guest journey. Key Responsibilities Front Office & Reception Welcome and check in guests efficiently, professionally, and with genuine warmth Manage guest check-outs, billing accuracy, and payment processing Handle reservations, amendments, and guest queries in line with hotel standards Maintain accurate guest records and communicate special requests across departments Concierge & Guest Services Act as a knowledgeable local ambassador, providing tailored recommendations for dining, activities, and transport Arrange reservations, transfers, and bespoke guest experiences Proactively anticipate guest needs and personalise interactions Rooming & Guest Orientation Escort guests to rooms when required, providing a seamless orientation of facilities and amenities Ensure guests feel informed, comfortable, and well cared for from arrival Site Inspections Conduct professional site inspections for prospective guests, travel partners, and corporate clients Present the hotel’s offerings with confidence, elegance, and attention to detail Liaise with sales or reservations teams following inspections Operational Excellence Handle guest feedback, requests, and complaints with discretion and efficiency Uphold brand standards, service culture, and appearance at all times Support the wider front office team to ensure smooth daily operations Skills & Experience Previous experience in a reception, guest services, or concierge role within a luxury or lifestyle hotel environment Strong interpersonal and communication skills Confident, well-presented, and guest-focused Ability to multitask and remain composed in a fast-paced setting Excellent attention to detail and problem-solving ability Knowledge of local attractions, restaurants, and cultural offerings is advantageous Proficiency in hotel PMS systems and Microsoft Office is beneficial Personal Attributes Naturally warm, engaging, and service-driven Professional, reliable, and adaptable A team player with a positive attitude and strong work ethic

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How to Apply

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About Catering / hospitality Jobs in Western Cape

The Western Cape, with its stunning natural beauty and thriving economy, presents an exciting career landscape for those interested in the hospitality and catering industry. Typically, this sector is driven by tourism, offering a wide range of job opportunities across various establishments, from boutique hotels to fine dining restaurants.

Generally, salaries in the hospitality sector can vary widely depending on factors such as experience, company size, and industry sector. Typically, entry-level positions may fall within the range of R200 000 – R400 000 per annum, while more senior roles can command higher figures, often ranging from R500 000 to over R1 million per annum. However, it’s essential to note that these are broad estimates and actual salaries can differ significantly.

Common skills required for a career in hospitality include strong communication and interpersonal skills, the ability to work well under pressure, attention to detail, and excellent customer service skills. Additionally, knowledge of food safety and handling, basic first aid, and proficiency in Microsoft Office software are often considered essential. In more senior roles, management skills, financial acumen, and creativity may also be valued.

The Western Cape’s hospitality industry is often driven by the tourism sector, which encompasses various sub-sectors such as luxury resorts, boutique hotels, fine dining restaurants, and event management. Financial services, technology, and manufacturing are also common industries that employ catering staff. Generally, career progression in this field can involve moving from front-of-house to back-of-house roles, or transitioning into management positions.

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For those seeking a career in hospitality, there are various opportunities for development and advancement. Common career paths include working as a sous chef, restaurant manager, or events coordinator, before potentially moving into general management or even entrepreneurship. With experience and the right skills, it’s possible to transition into related fields such as food writing, culinary arts instruction, or even entrepreneurial ventures in the hospitality sector.

This information provides general career guidance. Actual salaries and requirements vary by employer.

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