Job Description
The successful incumbent will be responsible for:
Recruitment and selection: Developing job profiles for positions, Developing interview questionnaires, Overseeing the recruitment and selection process
Staff onboarding and exiting: Managing and Implementing induction programmes, On boarding new staff
Employee Information Management: Monitoring employee personal information and uploading employee documents on HR Premier
Training Management: Managing staff training and development
Employee Relations: Developing staff performance contracts and developing and implementing performance management processes
Implementation of HR Policies and Procedures: Developing policies in line with the HR strategy, reviewing and implementing HR policies and procedures
Financial Management: Developing budgets by drafting and costing HR activities for the financial year
Reporting: Drafting HR reports
Payroll Administration: Consolidating all payroll inputs , preparing bonuses and increase letters
Staff management: Managing staff performance by setting performance expectations and building relationships with staff
Qualifications and Skills:
Must have a relevant degree or Equivalent in Human Resource Management
Must have a minimum of 3 to 5 years experience in a generalist HR function
Experience and Knowledge of Sage HR System – Advantageous
Must have experience working with a staff complement larger that 130 employees
Must have the ability to work independently and collaboratively in a fast-paced environment
Suitable candidates will be contacted. If you do not get a response within 14 days, please consider your application unsuccessful.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Customer Service Jobs in Western Cape
In the Western Cape, customer service positions are generally in high demand across various industries, often driven by the growing need for exceptional customer experiences in a competitive marketplace. This has led to an increase in job opportunities for those interested in this field. As a result, individuals seeking a career in customer service can expect to find a range of roles available.
The salary range for customer service positions in Western Cape can vary significantly depending on factors such as the individual’s level of experience, the company size and type, and the specific industry sector. Typically, entry-level positions may offer a basic salary range between R300 000 – R500 000 per annum, while more senior roles or those in larger organisations may command higher salaries ranging from R600 000 – R1 200 000 per annum. However, these are broad estimates and actual salaries can vary widely.
Common skills required for customer service roles include effective communication, problem-solving, adaptability, empathy, time management, and attention to detail. Many employers also place a strong emphasis on emotional intelligence, as well as the ability to work in a fast-paced environment and handle multiple tasks simultaneously. It is generally advantageous for candidates to possess these skills, which are often considered essential for success in this field.
Customer service positions can be found across various industries, including financial services sector, technology industry, manufacturing sector, and more. In South Africa’s growing economy, many organisations are recognising the importance of delivering exceptional customer experiences to drive business growth and competitiveness.
Career progression opportunities for those in customer service roles are often plentiful. With experience and additional training, individuals can move into supervisory or management positions, take on specialist roles such as customer success manager, or transition into related fields like sales or operations management.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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