South Africa: General Manager posted by Greys Recruitment

About the Role

We are seeking a seasoned General Manager to lead our regional operations in South Africa, driving business growth and delivering exceptional client experiences. The successful candidate will have a proven track record of success in the TES, labour outsourcing, or staffing industry, with a solid understanding of the SA labour landscape.

Key Responsibilities

• Develop and execute regional strategies aligned with MASA’s growth objectives.
• Drive revenue and profit across branches through sound financial oversight and cost control.
• Review and consolidate budgets, forecasts, and business plans.
• Evaluate market opportunities and direct regional business development initiatives.
• Build and retain key client relationships at a regional level.
• Support branch teams in acquiring new business and expanding service offerings.
• Represent MASA at executive client meetings, presentations, and tenders.
• Drive client retention, satisfaction, and brand consistency.
• Ensure consistent, compliant, and high-quality service delivery across all branches.
• Streamline processes for efficiency and scalability.
• Oversee compliance with company policies, labour laws, and health & safety standards.
• Implement performance audits and process improvements.
• Lead, coach, and motivate Branch Managers to achieve excellence.
• Champion MASA’s values and maintain a performance-driven culture.
• Partner with HR to recruit, train, and develop key regional staff.
• Uphold all legal, compliance, and governance standards.
• Identify and mitigate operational risks.
• Ensure POPIA and data integrity standards are maintained.
• Drive continuous improvement through audits and best practices.
• Deliver insightful regional performance reports to Head Office.
• Communicate key updates, risks, and opportunities to executive leadership.
• Align branch operations with company-wide initiatives and strategic goals.

Requirements

• Minimum 5 years’ experience within the TES, labour outsourcing or staffing industry, with a solid understanding of the SA labour landscape.
• Proven track record in business development, client acquisition, and retention within a service-driven environment.
• Demonstrated leadership and branch management experience, including mentoring and developing branch or regional teams.
• High integrity, resilience, and results-driven mindset, with the ability to thrive under pressure.
• Valid driver’s license and willingness to travel between Cape Town and Gqeberha (Port Elizabeth).

Qualifications

• Bachelor’s degree in a relevant field.

Salary & Benefits

(TBD)