Africa: Human Resources Business Partner – Zambia posted by Hire Power

About the Role

We are seeking an experienced People Development & Capacity Building Manager (HRBP) to drive the Attract, Develop, Reward, Engage, and Partner HR agenda across a fast-paced, multi-site Quick Service Restaurant environment. This is a strategic, field-based role where you will partner closely with Regional Coaches, Area Coaches, and Operations Teams to ensure the right people are in the right roles, equipped and motivated to deliver business success.

Key Responsibilities

• Partner with the resourcing team to fill vacancies.
• Build strong internal talent pipelines and ensure the right management teams are in place.
• Coach and develop Senior Managers and Area Coaches.
• Lead soft skills training and people development initiatives.
• Drive quality performance appraisals, reviews, and pay processes.
• Champion company values and embed an engaging culture across restaurants.
• Analyse people survey results and implement meaningful action plans.
• Implement fair and motivating compensation and benefits strategies.
• Manage pay reviews and communicate employee benefits effectively.
• Partner with Area Coaches to manage employee performance and ER matters.
• Lead People Plan Reviews to align HR strategies with business goals.
• Influence people decisions that directly impact business performance.

Requirements

• Education: A completed tertiary qualification in HR, Business, or Social Sciences (postgraduate qualification advantageous).
• Experience: 6–8 years’ generalist HR experience in a multi-site, fast-paced environment (QSR, FMCG, or Retail essential).
• Competencies: Strong business acumen with a commercial mindset. Excellent communication and relationship-building skills. Ability to inspire, coach, and motivate diverse teams. Innovative problem-solver who can balance strategy with hands-on delivery.

Qualifications

• Completed tertiary qualification in HR, Business, or Social Sciences

Salary & Benefits

A competitive salary package will be offered to the successful candidate.