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Hout Bay: Reservationist posted by Bright Placements

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Job Description

* Assist guests with making room reservations via phone, email, or in person. * Check room availability and provide accurate information to guests. * Enter reservation details into the BENSON accurately and completely. * Communicate with guests to confirm reservations, answer questions, and provide information. * Inform guests about room rates, packages, and special offers. * Maintain accurate and organized reservation records. * Address booking modifications, cancellations, and special requests, in accordance with policy and procedure * Coordinate with hotel departments, to ensure the guest experience is of a high standard. * Upsell other properties in the group. * Maintain excellent relationships with operators and agents. * Ensure expertise on all property info is maintained at all times. Tertiary qualification in Hospitality & Tourism preferred. Customer service qualification advantageous. SKILLS * Strong customer service and communication skills. * Leadership, teamwork, and communication abilities * Attention to detail and organizational abilities. EXPERIENCE * Minimum of 5 years experience in a central reservations roles is essential. * Familiarity with reservation software a must, experience on Benson an advantage. * Proven track record of being able to handle guest inquiries, concerns, and unexpected situations.

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Catering / hospitality Jobs in Cape Town City Centre

The hospitality industry in Cape Town City Centre is a thriving sector, driven by the city’s status as a popular tourist destination and hub for business and leisure activities. Typically, job seekers in this field can expect to find employment opportunities across various sectors, including fine dining restaurants, hotels, conference centres, and event management companies. This diversity of settings means that professionals with diverse skill sets are often in demand.

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Salary expectations for catering and hospitality positions in Cape Town City Centre vary widely depending on factors such as experience, company size, and industry sector. While broad salary ranges can be estimated, it’s essential to note that actual salaries may differ significantly due to these varying influences. For example, a highly experienced individual in a top-end restaurant may earn between R800 000 and R1 200 000 per annum, while entry-level positions in smaller establishments might pay around R300 000 – R500 000 annually. These figures are only rough estimates and should be taken as general guidelines.

In the hospitality industry, common skills that are often in demand include excellent communication and interpersonal skills, strong attention to detail, ability to work under pressure, physical stamina for long hours on one’s feet, and proficiency in basic food handling and safety procedures. Generally speaking, knowledge of food preparation techniques, wine management, or event planning can be a valuable asset in securing a role.

Industry sectors that commonly employ catering and hospitality professionals include the financial services sector, technology industry, manufacturing sector, and tourism. Other significant players in this space include education institutions, healthcare providers, and corporate event planners. As such, individuals with diverse experience and skills can expect to find opportunities across multiple industries.

Career development is a critical aspect of any professional’s growth. Typically, hospitality professionals may progress from entry-level positions to supervisory or management roles within their current establishment or move into related fields like sales, marketing, or human resources. Opportunities for advancement often exist in larger establishments with more complex operations, while smaller businesses and start-ups may provide opportunities for entrepreneurial innovation and leadership development.

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This information provides general career guidance. Actual salaries and requirements vary by employer.



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