Cape Town City Centre: Customer Care Agent

February 6, 2026 Jobs in Cape Peninsula

Cape Town Region

Customer service / support

Job Description

The Customer Service Agent is responsible for providing efficient, friendly, and professional support to customers. The role focuses on handling enquiries, processing orders, resolving issues, and ensuring a positive customer experience that supports business growth and customer loyalty. Key Responsibilities Respond promptly and professionally to customer enquiries via WhatsApp line, email, phone, and in person Provide clear and accurate information regarding products, services, and processes Resolve customer issues, complaints, and queries in a calm and solution-oriented manner Follow up to ensure customer satisfaction after resolving issues Escalate complex matters to the relevant departments when necessary Maintain accurate records of customer interactions and outcomes Coordinate with internal teams to ensure smooth and timely customer support Contribute to continuous improvement of customer service processes Uphold company standards of professionalism in all customer interactions Required Skills & Competencies Excellent verbal and written communication skills Strong customer service orientation and problem-solving ability Good organizational and time-management skills Ability to remain calm and professional under pressure Attention to detail and accuracy Basic computer literacy (email, spreadsheets, order systems) Ability to work independently and as part of a team Experience & Qualifications Previous customer service or administrative experience preferred Matric / equivalent qualification Experience in a sales or service environment is an advantage Personal Attributes Friendly, patient, and professional demeanor Reliable and responsible Proactive and solution-oriented, quick thinker. Willingness to learn about products and systems Working hours: Full time permanent position Area: Cape Town, office based in Woodstock. Salary: R12 000 – R16 000

View Job Cape Town Region: Candidate Quantity Surveyor – PQS Consulting Industry posted by RPO Recruitment

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Customer service / support Jobs in Cape Town Region

The customer service and support industry is a vital component of the Cape Town region’s economy, with a high demand for skilled professionals to provide excellent service to customers across various sectors. Typically, this field offers a stable and growth-oriented career path, especially in industries that rely heavily on customer interaction, such as technology and financial services.

In terms of compensation, salaries for customer service and support roles in Cape Town can vary widely depending on factors like experience, company size, and industry sector. Generally, salaries range from R20 000 to R40 000 per month for entry-level positions, while more senior roles can command salaries between R50 000 to R80 000 per month. However, it’s essential to note that these are broad estimates and actual salaries may differ based on individual circumstances.

Common skills required for customer service and support roles in Cape Town include excellent communication and problem-solving skills, the ability to work well under pressure, and a strong knowledge of products or services being offered. Additionally, many employers also look for candidates with basic computer skills, such as Microsoft Office proficiency, and experience working in a team environment.

The technology industry is one of the most significant sectors that employ customer service and support professionals in Cape Town, alongside financial services and manufacturing. Other common industries include healthcare, e-commerce, and education. In these sectors, customer service representatives play a crucial role in resolving customer complaints, answering queries, and providing overall support to customers.

For those looking to start or advance their careers in customer service and support, there are numerous opportunities for growth and development. Typically, career progression paths involve moving into more senior roles within the company or exploring opportunities in related fields like account management, sales, or operations. With experience, it’s also possible to transition into specialized roles, such as technical support specialist or customer success manager.

View Job Bryanston: Group Series Tour Consultant (Inbound Dmc) - Bryanston posted by Phoenix Recruitment

This information provides general career guidance. Actual salaries and requirements vary by employer.

GO APPLY NOW

Safe & secure application process