Tokai: Fitness Instructor posted by Virgin Active South Africa Pty Ltd

February 9, 2026 Jobs in Cape Peninsula

Virgin Active South Africa Pty Ltd

Cape Town City Centre

Customer service / support

Job Description

Your Purpose To inspire people to live active lives The role of the Fitness Instructor is to promote our world-class fitness products and to increase member retention through effective new member induction. This role will also be responsible to promote existing and new fitness initiatives as well as products and services to members. Your Duties and Responsibilities To at all times do your bit towards achieving our purpose to Inspire people to live an active life, this is achieved by believing and living our values through all we do, always innovating, inspiring people, have fun and do the right thing. Building relationships with members to achieve member retention Conducting fitness initiatives to increase member retention Adhering to operational & administrative requirements Ensure the health and safety of members at all times Actively managing ongoing training and self-development to keep abreast of industry changes Actively assist and promote the ancillary products and services available to members Our Minimum Requirements We can’t live without Matric qualification Industry recognized fitness qualification essential A minimum of 6 months experience within fitness First Aid qualification with AED certification Ability to work shifts which includes weekends and public holidays Experience in member service (customer service) Must be a peoples person and be able to assist and guide our members Wed like you to have Adaptability (must be able to adapt to a fast paced, changing environment) Be curious (must be willing to succeed, seek opportunities to learn and grow) Have a winning mentality (must be willing to go over and above to achieve success) Must be motivated to achieve success. A commitment to making a difference in peoples lives. A Growth mindset The ability to work independently. Trustworthiness (must always act in doing the right thing) A drive to create moments of magic for our members. The ability to make decisions and take ownership and responsibility for the decision. Action orientation We’d love you to have Wellness knowledge, beyond the health club The ability to make quick and bold decisions. The ability to be agile. The ability to be collaborative. High Interpersonal skills (EQ)

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About Customer service / support Jobs in Cape Town City Centre

As the hub of South Africa’s economy, Cape Town City Centre is home to a diverse range of industries that often require exceptional customer service and support skills. Typically, companies in this region prioritize providing top-notch support to their customers to maintain a competitive edge. Generally, careers in customer service and support are in demand across various sectors, including technology, financial services, manufacturing, and more.

When it comes to salary expectations for customer service and support roles in Cape Town City Centre, broad ranges vary depending on factors such as experience, company size, and industry sector. Typically, entry-level positions fall within the range of R20 000 – R40 000 per annum, while more senior roles can command salaries ranging from R50 000 – R100 000 per annum or more, depending on individual qualifications and performance. However, please note that these figures are general estimates and may not reflect actual salaries offered by specific companies at any given time.

Common skills required for customer service and support roles in Cape Town City Centre include excellent communication skills, problem-solving abilities, a positive attitude, and the ability to work well under pressure. Typically, experience working in customer-facing environments is highly valued, as are languages such as Afrikaans, English, or isiZulu. Additionally, basic IT skills, including proficiency with software applications like CRM systems or helpdesk tools, are often necessary for success in these roles.

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Industries commonly employing customer service and support staff include the financial services sector, technology industry, manufacturing sector, and healthcare. These sectors require a high level of customer engagement and issue resolution, making them well-suited to individuals with strong interpersonal skills and problem-solving abilities.

Career development opportunities for those in customer service and support roles are varied and can lead to more senior positions within the same organisation or even lateral moves into related fields such as sales, marketing, or operations. Generally, experience and performance evaluations play a significant role in determining career progression, while continuous learning and professional development are essential for staying competitive in an ever-changing job market.

This information provides general career guidance. Actual salaries and requirements vary by employer.

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