PERFORMANCE & MEASUREMENT: Assist as a member of the management team of the store in: -Achievement of agreed Top Line Budget. -Achievement of agreed Gross Profit % Budget. -Achievement of agreed strategic Basket Size and Feet count. -Achievement of agreed strategic departmental participations & GP%. -Shrinkage in line with Budgeted %. -Stock Holding not to exceed 4.5 weeks. STOCK MANAGEMENT & BUYING CONTROLS: Ensure that the store has a full range of appropriate products to suit the needs of the consumer both retail and wholesale. Ensure that the store is well merchandised and according to rate of sale and that top 250 lines are in stock at all times & ticketed. Ensure Stock Card System & Supplier Cycle Sheets are well maintained and used with all Suppliers and all products. (Direct and UMS Suppliers). Stock purchases to be in-line with ROS (Rate of Sale). Ensure all products have a P.I. label and at least 1 Shelf Talker on every module. Ensure promotions are correctly merchandised and pricing in place, with correct P.I. label and all Promotional Products have a Shelf Talker. Ends planners (Visible in GMs Office) in accordance with Supplier activity, income collected and generically positioned. Top 20 suppliers performance & review meetings- to be scheduled monthly and forward planning to be completed in terms of activities/ promotion/ Ad hoc income and Cycle deals on products for the purpose of marketing the products on leaflet. Selling and income on ends to be negotiated, claims signed and income recorded on Income Statement- End Income recorded as other income. Purchases buying Ratios to be in line with Sales- Stockholding not to exceed 4.5 weeks. Signing-off all purchase orders and receipts on a daily basis. All GRVs to be checked- Monitor Input GP by line and invoice/ SOH/ in accordance to daily & weekly Purchase Budget. Ensure that all claims are claimed against supplier e.g., Tallies, over-pricing, Supplier contributions, Ends, Shorts and returns. All returns to be monitored closely e.g., Expired stock, swell allowances and returns to suppliers for overstocks and damages Weekly SPM to be completed in order to track opposition pricing- action accordingly. Top 200 lines CSH (Consolidated Store Holdings) Report to be completed weekly in order to track Costs, Selling, SOH and average Rate of Sale by product. MARKETING: Build & Maintain supplier relationship through interaction and dealings. Identifying of lines for promotions & price setting in accordance with market pricing. Grow market share through interaction with customers, community, suppliers and trading partners. Visiting of customers: Visit top 20 customers weekly and do bulk dealing through sharing marketing trends and ideas. Look at the area demographics and LSM groups that you do direct marketing too. (Know your customers.). Constant Floor and Customer interaction to ensure that “understanding” of the customer is known and the market understood. Promote aggressively via Leaflets (Suppliers, Price, Product, Range & leaflet competitions), Local Radio advertising & smses. Promote Stockvels & Christmas Stamps through-out the year. Arranging of supplier activities on weekends e.g., Wet Demos. DAILY BUDGETIING, SALES, REPORTS AND TARGETS: Daily floor walks and Actioning- assist in setting targets as the management team for daily, weekly and monthly. Follow-up daily and increase store standards. Meeting of deadlines on financial info, reports & Promotional activities. Monitor customer buying- buying card customers & customers “open to buys” in terms of available credit facilities. LOSS CONTROL : Ensure that losses of all kinds are under control. (Minimize damages, expired stock etc) Ensure that shrinkage is managed through doing daily hazard counts. Ensure that 2nd checks are done at receiving and recorded in 2nd Checks Management book. All Empties Controls to be in place and stock counted daily with identifying variances by line with corrective action. Ensure that all till shorts are eliminated and action taken where required. Ensure the temperature checks are done as instructed and checked by management. All service department stock takes to be completed weekly and any shorts/ overs to be actioned. All Airtime & Cigarette counts to be completed weekly and any shorts/ overs to be actioned. Spot Checks to be performed on till points and shorts/ overs to be actioned. All security 2nd checks at front end to be monitored closely and action to be taken against staff members who defaults on incorrect invoicing. Follow all Opening and Closing security procedures. Save keeping of all administrational books. Books need to be in secure place. CUSTOMER SERVICE: Attend to customer queries and resolve them as promptly as possible. Ensure pamphlets are distributed on time and effectively. Spend adequate time on sales floor to know customer needs and become the face of the business unit. Stock availability and fair price at all times. Interaction with community – drives & involvement. On-going staff training on Products for Customer service training. TRADING & BANNER GROWTH DEVELOPMENT : Ensuring that Strategy is developed in line with Market Growth identified. Ensuring the Marketing and Merchandising team are aligned to strategy Continuous Marketing and reviewing linked to Strategic Objective Setting up of Merchandising review session with Suppliers and inhouse support. Managing the Planner of the strategy and continuously updating with changes. Managing objectives and deadlines. Ensuring that Campaign drives are timeously met and that proactive approach in being ahead maintained within the plan structure. STORE MERCHANDISING : Setting out the Merchandising plan for the Floor through the Suppliers requirements / brief. Ensuring timeous actions are executed for the Operational and Floor staff to have the plan for merchandising. Through Floor walks assist in the Store Merchandising and ensuring the required Merchandising procedures followed. Ensuring executed plan on Merchandising are executed in line with the Supplier requirements / agreed terms. Managing the relationship of the supplier merchandising plan with the Operations team to ensure execution is carried-out. Delivery of merchandising feedback to Management and Suppliers. Making sure the promotions are roll out in line with plan. Managing the executed promotion and on conclusion ensure the removal of promotional items removed by the supplier / store merchant teams. Managing the floor operational team from time to time. GENERAL (Ad hoc): Assist in the execution of stock take preparations. Assist in ensuring that stock takes are done in accordance with agreed CPA and Budgeted Cost Assist in ensuring the store performs accurate stock take and when required. As part of Management team be available to open and close the store with the lock up procedures when required. Stand in for management when required. SYSTEMS/SOFTWARE : ARCH SAP PORTAL MICROSOFT SUITE