Cape Town City Centre: Engineering Manager – Contact Centre Platforms

February 6, 2026 Jobs in Cape Peninsula

Cape Town Region

IT / Computing / Software

Job Description

About the Role

The Engineering Manager – Contact Centre Platforms role at our client, a global technology company delivering high-performance software solutions, presents an exciting opportunity to shape how millions of customer interactions are handled daily. With over 500 agents and multiple integrations across Zendesk, Twilio, Google CCAI, and Dialogflow CX, this hands-on Engineering Manager will lead the technical strategy, mentor engineers, and drive improvements across platforms.

Key Responsibilities

Lead engineering across telephony, IVR, AI automation, agent experience, and backend systems
Drive platform improvements across Zendesk, Twilio, Google CCAI, and Dialogflow CX
Manage integrations with order, payment, refund, and fulfilment systems
Ensure engineering quality, observability, and operational excellence

Requirements

Minimum 5 years experience as an Engineering Manager or Technical Lead in customer-facing or platform-heavy environments
Deep knowledge of contact centre technologies (Zendesk, Twilio, IVR, CRM integrations)
Strong backend systems knowledge and experience with APIs and third-party integrations

Qualifications

Bachelor’s degree

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About IT / Computing / Software Jobs in Cape Town Region

The IT and computing industry in the Cape Town region is generally thriving, with a strong demand for skilled professionals in fields such as software development, data analytics, and cybersecurity. Typically, these roles are found across various sectors, including technology, finance, healthcare, and education. As a result, career opportunities in this field are often diverse and abundant.

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In terms of salary ranges, it’s common to find IT and computing professionals earning between R400 000 to R1 200 000 per annum, depending on factors such as experience, company size, and industry sector. However, please note that these figures are broad estimates and may vary significantly based on individual circumstances. For instance, senior roles or those in larger companies tend to command higher salaries, while entry-level positions may be lower.

Common skills required for IT and computing roles include proficiency in programming languages such as Java, Python, or C++, experience with software development methodologies like Agile or Scrum, knowledge of data structures and algorithms, and familiarity with cloud computing platforms. Additionally, many employers also value skills such as data analysis, problem-solving, and communication.

The technology industry is a significant sector that employs IT professionals in Cape Town, followed by the financial services and manufacturing sectors. Other industries that commonly require these roles include education, healthcare, and government.

For those looking to advance their careers in IT and computing, there are various opportunities for professional development. Typically, this involves obtaining relevant certifications, such as CompTIA or Cisco, and staying up-to-date with industry trends through online courses or workshops. Many employers also provide training and mentorship programs to support employee growth. With experience and continuous learning, it’s possible to move into senior roles or specialise in a particular area of expertise.

This information provides general career guidance. Actual salaries and requirements vary by employer.

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