Johannesburg: VIP Manager / VIP Coordinator

February 12, 2026 Jobs in Central Johannesburg

Job Description

Role Purpose The VIP function is responsible for managing, developing, and supporting relationships with high-value players, ensuring a premium, personalized experience that drives retention, loyalty, and lifetime value. The role focuses on proactive engagement, tailored rewards, and revenue growth while operating strictly within responsible gaming and regulatory frameworks. Key Responsibilities VIP Player Management Manage and/or support a portfolio of high-value and VIP players across casino. Deliver timely, personalized communication via phone, email, chat, and in-app messaging. Build long-term relationships through tailored engagement and premium service. Monitor player activity, preferences, and value to optimize engagement, retention, and progression into VIP tiers. Retention, Revenue & Engagement Support and execute bespoke VIP retention strategies, promotions, and exclusive campaigns. Assist in identifying opportunities to increase player lifetime value while ensuring sustainable and compliant play. Track and analyze VIP performance metrics including turnover, Net Gaming Revenue (NGR), bonuses, churn, and campaign effectiveness. Contribute ideas for VIP rewards, engagement initiatives, and program improvements. Campaigns, Hosting & Events Coordinate and assist with VIP campaigns, promotions, and exclusive online or offline events. Support VIP Managers in hosting high-value players at hospitality events, tournaments, or personal visits. Promote VIP initiatives, raise campaign awareness, and resolve player queries during events and activations. Responsible Gaming & Compliance Ensure all player interactions comply with gambling regulations, licensing requirements, and internal policies. Monitor player behavior for potential risk indicators and escalate concerns in line with responsible gaming procedures. Maintain accurate, audit-ready records of VIP interactions, bonuses, and decisions with discretion and professionalism. Operational Excellence & Cross-Functional Support Liaise with Payments, Fraud, Risk, Compliance, and Customer Support teams to resolve VIP issues efficiently and discreetly. Manage or assist with VIP bonuses, rewards, and discretionary comps within approved budgets and governance frameworks. Support continuous process improvement initiatives to enhance the VIP experience. Data, Reporting & Process Improvement Maintain and update VIP records in CRM systems, ensuring accurate player data, preferences, and interaction history. Work alongside BI and Analytics teams to automate tracking of VIP communications and ensure relevant, timely outreach. Assist in compiling and presenting reports on VIP performance, campaign results, and player insights for management. Skills & Experience Required Experience in a VIP, account management, customer service, or support role (iGaming experience preferred). Strong understanding of online casino and/or sportsbook products and player behaviour. Excellent communication, relationship-building, and stakeholder management skills. Strong organizational skills with high attention to detail. Commercial awareness with a data-driven mindset. Experience using CRM systems, Excel, and reporting/analytics tools. High levels of discretion, professionalism, and emotional intelligence. Flexibility to work evenings, weekends, or travel for events when required. Key Competencies Customer-centric and results-driven Strong problem-solving and negotiation skills Ability to manage sensitive information confidentially Capable of balancing commercial objectives with player protection and compliance KPIs & Success Measures VIP retention and churn rates Net Gaming Revenue (NGR) growth from VIP segment Player satisfaction and engagement levels Campaign performance and event ROI Compliance and responsible gaming adherence

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About IT / Computing / Software Jobs in Gauteng

In Gauteng, the IT and computing industry is a significant contributor to the province’s economy, with a steady demand for skilled professionals. Typically, this field is characterized by rapid technological advancements, innovative projects, and a high level of job satisfaction among employees. Generally, career prospects in this sector are strong, with a range of opportunities available across various industries.

Salaries for IT and computing professionals in Gauteng can vary widely depending on factors such as experience, company size, and industry sector. While it is common to see salaries ranging from R400 000 to R1,200 000 per annum, these figures are only a general guideline and actual salaries may differ significantly. For instance, senior executives or technical leads with extensive experience may command higher salaries, while entry-level positions may start at lower levels.

Common skills required for IT and computing roles in Gauteng include proficiency in programming languages such as Java, Python, or C++, knowledge of cloud platforms like AWS or Azure, and experience with agile development methodologies. Additionally, understanding of data analysis and interpretation, cybersecurity principles, and IT project management are often essential. Familiarity with popular software applications, such as Microsoft Office 365 or Google Workspace, is also beneficial.

The financial services sector, technology industry, manufacturing sector, and government departments are among the common industries that employ IT and computing professionals in Gauteng. These sectors require a range of skills and expertise, from data analysis to network administration, making them attractive options for career development.

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For those seeking a career in IT and computing, there are numerous opportunities for professional growth and development. Typically, career progression involves moving into senior roles or specialized positions, such as technical lead, solutions architect, or data scientist. Opportunities for further education and training, such as certifications or postgraduate studies, can also enhance job prospects. Generally, a strong understanding of industry trends, networking, and continuous learning are essential for success in this field.

This information provides general career guidance. Actual salaries and requirements vary by employer.

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