Cape Town City Centre: Junior Technical Manager – CPT

February 12, 2026 Jobs in Cape Peninsula

Cape Town Region

IT / Computing / Software

Job Description

ENVIRONMENT: A Managed IT Services Provider is seeking a Junior Technical Manager who will be supporting the Technical Manager in overseeing daily technical operations, managing technicians, coordinating projects and ensuring high-quality service delivery. This role bridges hands-on technical work with people management and operational coordination. The position focuses on improving technician performance, maintaining service standards, assisting with project delivery and helping grow the technical division into a profitable, efficient unit. DUTIES: Team & Technician Support Assist with managing field technicians and installers Allocate jobs and support daily scheduling Monitor attendance, productivity and job completion Provide on-the-job coaching and basic performance feedback Assist with onboarding and training of new technicians Ensure technicians follow company processes and standards Technical Oversight Support troubleshooting of escalated technical issues (CCTV, networking, VoIP, IT support) Review completed jobs for quality and compliance Assist with site inspections and installations when required Ensure correct use and care of company tools, vehicles and equipment Job & Project Coordination Help manage small to medium technical projects Ensure jobs are completed on time and within scope Liaise with sales and admin teams regarding technical requirements Customer Service Handle client queries or complaints escalated from technicians Ensure professional conduct on customer sites Assist in improving customer satisfaction and service delivery standards Reporting & Administration Assist with KPI tracking for technicians Provide basic reports on job status, call-outs and productivity Help maintain accurate records in ZOHO CRM Support stock control and technical inventory management REQUIREMENTS: Minimum Requirements Qualifications Certificate or diploma in IT / Networking / Technical field Experience 2–4 years hands-on technical experience (IT support, CCTV, networking, or similar) Some leadership or senior technician exposure advantageous Skills & Competencies Technical Strong understanding of IT infrastructure and/or CCTV systems Basic networking knowledge Ability to troubleshoot hardware and software issues Management Basic people management skills Ability to motivate technicians Good organisational and time management skills ATTRIBUTES: Professional communication Problem-solving mindset Calm under pressure Detail-oriented Willingness to learn management responsibilities Valid driver’ license

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About IT / Computing / Software Jobs in Cape Town Region

The IT and computing industry in the Cape Town region is generally thriving, with a strong demand for skilled professionals in fields such as software development, data analytics, and cybersecurity. Typically, these roles are found across various sectors, including technology, finance, healthcare, and education. As a result, career opportunities in this field are often diverse and abundant.

In terms of salary ranges, it’s common to find IT and computing professionals earning between R400 000 to R1 200 000 per annum, depending on factors such as experience, company size, and industry sector. However, please note that these figures are broad estimates and may vary significantly based on individual circumstances. For instance, senior roles or those in larger companies tend to command higher salaries, while entry-level positions may be lower.

Common skills required for IT and computing roles include proficiency in programming languages such as Java, Python, or C++, experience with software development methodologies like Agile or Scrum, knowledge of data structures and algorithms, and familiarity with cloud computing platforms. Additionally, many employers also value skills such as data analysis, problem-solving, and communication.

The technology industry is a significant sector that employs IT professionals in Cape Town, followed by the financial services and manufacturing sectors. Other industries that commonly require these roles include education, healthcare, and government.

For those looking to advance their careers in IT and computing, there are various opportunities for professional development. Typically, this involves obtaining relevant certifications, such as CompTIA or Cisco, and staying up-to-date with industry trends through online courses or workshops. Many employers also provide training and mentorship programs to support employee growth. With experience and continuous learning, it’s possible to move into senior roles or specialise in a particular area of expertise.

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This information provides general career guidance. Actual salaries and requirements vary by employer.

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