South Africa: Senior Manager: Client Services

February 12, 2026 Jobs in South Africa

Job Description

Location: Brentwood Park Synopsis (your brief) Looking for a rainmaker who can spot and develop new opportunities. Strong logistics & supply chain business acumen. Able to pick up client issues fast and offer solutions confidently. Strong management and leadership to run a solid team. Role purpose Lead the Client Services team within the logistics department, ensuring service excellence across all touchpoints, strong key account management, smooth logistics coordination, staff development, and continuous improvement aligned to company goals and SLA/KPI requirements. Reporting & team Reports to: Divisional Director: Client Services Direct reports: Account Executives, Customer Service Centre Agents, Customer Service Centre Supervisor Location: Brentwood Park Key responsibilities (more detail, still condensed) 1) Customer Relationship Management Main point of contact for key customer accounts; manage expectations and resolve escalations. Build strong relationships (client functions business reviews). Track customer satisfaction metrics; implement action plans to improve service. Analyse feedback and logistics performance data; recommend and implement improvements. Identify and pursue cross-selling opportunities in the existing base (and hunt new ones where possible). 2) Logistics & Operational Coordination Oversee end-to-end order-to-delivery to ensure on-time, accurate fulfilment to SLAs/KPIs. Coordinate with warehouse, transport and planning to meet/exceed service expectations. Ensure proactive communication on order status, returns and delivery tracking. Ensure timely processing of client invoices as per SLA/KPI agreements. Maintain consistent communication with other branches/divisions. 3) Team Leadership & Performance Lead the team with clear objectives and accountability. Coach/mentor through performance reviews and goal setting. Drive alignment to company values, policies and procedures. Manage discipline and motivation in line with the code of conduct. 4) Training & Development Identify skill gaps and roll out targeted training. Ensure mandatory and soft-skills training is completed on time. Support development through learning mentorship. Work with HR on recruitment, promotion, retention and performance processes. 5) Admin, Compliance, Safety & Security (EHS) Oversee customer service admin and resourcing/workload planning aligned to client contracts. Ensure compliance with statutory requirements and manage relevant external bodies where needed. Ensure safety/security of cargo, equipment and personnel. Maintain access/egress controls, enforce PPE compliance, lead safety audits, and act on incidents/non-compliance. Decision-making Take corrective action within agreed authority limits. Minimum requirements Grade 12 Diploma/Bachelor’s in Logistics / Supply Chain / Business Admin (required) Advantage: SAPICS, APICS, Lean Six Sigma (or similar) Experience/profile 10 years customer service or operations management in logistics/transport/supply chain. 7 years people leadership (performance management training). Proven key account, SLA management, and escalation handling experience. Strong cross-functional coordination (warehouse/transport/planning/admin). Strong problem-solving, decision-making, detail, organisation, communication. Competent with logistics systems CRM tools. Solid understanding of compliance requirements (OHS, safety/security protocols) and using data to drive improvement.

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About Transport / logistics / warehouse Jobs in ZA

In South Africa’s transport, logistics, and warehouse sector, the job market typically offers a range of opportunities for those with the right skills. Generally, this field is in demand due to the country’s growing economy and increasing international trade. The industry is constantly evolving, driven by technological advancements and changes in global supply chains.

Salaries for roles in transport, logistics, and warehouse management vary widely depending on factors such as experience, company size, and industry sector. Typically, salaries range from R500 000 to R2 million per annum, with senior positions and those in larger companies often commanding higher salaries. However, it’s essential to note that these figures are broad estimates and can fluctuate based on individual circumstances.

Common skills required for roles in this field include excellent communication and problem-solving skills, attention to detail, physical stamina (for warehouse work), and a strong understanding of logistics management systems. Typically, employers also look for candidates with experience in inventory management, transportation operations, and supply chain coordination. Familiarity with transport management software and IT systems is often beneficial as well.

The industry sectors that commonly employ roles in transport, logistics, and warehouse management include financial services sector companies (such as banks), technology industry firms (including those involved in e-commerce), manufacturing sector businesses (e.g., automotive and pharmaceuticals), and retailers. These roles can provide a solid foundation for career advancement within the company or in related fields.

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Career progression paths often involve moving into senior logistics or supply chain management positions, taking on leadership roles or specializing in specific areas such as operations or procurement. Development opportunities may include further education or training in areas like transportation management or logistics engineering.

This information provides general career guidance. Actual salaries and requirements vary by employer.

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