Job Description
The Sales Support Clerk is responsible for providing support to customers, ensuring their needs are met efficiently and effectively. The clerk will handle various enquiries, assist with registration processes, and facilitate communication between customers and the company. The ideal candidate will possess excellent communication skills, a friendly demeanour, and a strong ability to problem-solve.
Key Responsibilities:
- Respond to customer enquiries via phone, email, and in-person in a friendly and professional manner.
- Liaises with customers / prospects / all Compass personnel
- Process orders received (stock orders and service orders).
- Manage customer records and ensure data is kept up to date in the system.
- Resolve customer complaints and issues effectively, providing solutions in a timely manner.
- Collaborate with other departments to address customer concerns and follow up on outstanding issues.
- Maintain knowledge of company products and services to provide accurate information to customers.
- Monitor customer feedback and report trends to management for continuous improvement.
- Perform administrative duties as assigned, including filing, data entry, and maintaining a neat and organized workspace.
Qualifications and Experience:
- Matric and customer services diploma or any other relevant qualifications will be advantageous.
- 1 – 2 Experience in a customer service/call centre environment
- SAP experience will be advantageous
- Proficient in all MS applications.
Special Competencies:
- Adaptability
- Ability to prioritise and work independently
- Administration
- Communication and visibility
- Continous improvement
- Customer focus
- High attention to detail
- Initiative
- Managing work and team
- Persuasiveness / sales ability
- Planning and organising
- Practical learning
- Quality orientation
- Record keeping
- Time management
- Tenacity
- Technical / professional knowledge
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other Professions Jobs in Kwazulu-Natal
In Kwazulu-Natal, South Africa, the Other Professions sector is a diverse and growing field, with a strong demand for skilled professionals in various industries. Typically, this field encompasses roles such as HR, recruitment, training, and development, which are essential to many sectors, including technology, finance, and healthcare.
Generally, salaries in this field vary widely depending on factors like experience, company size, and industry sector. While broad salary ranges can be difficult to predict, it’s common for entry-level positions to fall within the R30 000 – R60 000 per annum range, while more senior roles may command salaries between R80 000 – R150 000 per annum or more, depending on the specific requirements of the role and the organization. However, please note that these are broad estimates, and actual salaries can vary significantly.
Common skills required for Other Professions roles in Kwazulu-Natal include strong communication and interpersonal skills, the ability to work with various stakeholders at all levels, proficiency in recruitment software and systems, experience with performance management and employee development initiatives, a solid understanding of employment laws and regulations, and analytical and problem-solving skills. Additionally, many organizations in this sector place a high value on technical skills such as data analysis, talent management, and learning and development.
The financial services sector, technology industry, and healthcare are among the most common industries that employ professionals in Other Professions roles. These sectors often require specialized skills and knowledge to support their human resources functions, which can include talent acquisition, employee engagement, and organizational development.
In terms of career progression, graduates with a passion for HR and recruitment often find opportunities in training and development, learning and organisational design, or even leadership roles within the sector. Many organisations also offer formal qualifications and certifications, such as CIPD (Chartered Institute of Personnel Development) or SHRM-CP/SHRM-SCP (Society for Human Resource Management Certified Professional/ Senior Certified Professional), which can help career progression.
It’s also worth noting that many professionals in the Other Professions sector have moved into management roles within their organizations, or have pursued further education and training to specialise in a particular area of HR.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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