Hotel IT Manager, Luxury Property, Cape Town Job Summary The IT Manager is responsible for managing and effectively operating the daily operations of the resort’s information technology and telecommunications. This is a “hands-on” position, serving as both an individual contributor, and a manager of internal and external resources, to meet the position’s responsibilities. As a member of the property leadership, the colleague contributes advanced knowledge and skill in technology and general hospitality business knowledge to support the property and technology information resources objectives. Position is responsible to the property for all technology planning, PCI & GDPR compliance, decision-making, implementation, and maintenance. Manage property IT team and vendors, managing IT requirements for guests, owners, and Executive Committee and colleagues. Collaborate closely with the Global Office IT team. Key Duties and Responsibilities Analyses information and evaluates results to choose the best solution and solve problems. Inspects and ensures the maintenance of the IT equipment or the IT environment. Ensures that computer and network operations are monitored at the property Ensure backup/recovery functions are performed on scheduled basis Manages IT activities to ensure the property infrastructure and applications systems are functional at all times Follows brand standards for system make, model, configuration as well as for processes Maintain inventories of hardware, software, software licenses, vendors Maintains user access to systems, including validating approvals of access requests/changes/removals, and timely action to avoid impact on business or risk. These systems include (but are not limited to): PMS POS Finance systems File system SPA / Golf / Retail PBX CCTV Sets up new laptops / desktops / servers as per standards and ensures it is maintained Provides Internet support and maintenance to both guests and colleagues Provides or manages IT related training Uses relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards Enforces IT policies and standards protecting company hardware, software, confidential data, and other resources at the property, including maintaining GPDR and PCI compliance Develops specific goals and plans to prioritize, organize, and accomplish your work Performs an assessment of needs, ensuring compliance with brand specific standards, operational budget, and capital requirements Undertakes, as required, cost benefit analysis on all IT related expenses and identifies opportunities for cost savings Determines priorities, schedules, plans and necessary resources to ensure completion of any property projects on schedule, on budget and according to specification Ensures problems are correctly reported, routed, tracked, and solved, with the system user being always informed of situation Ensures regular on-going communication in all areas of responsibility to executives, peers, subordinates, owner representatives, partners, and Global Office IT on relevant information in a timely manner Keeps up-to-date technically and applies new knowledge to your job, in line with company direction Demonstrates knowledge of job-relevant issues, products, systems, and processes Provides technical expertise and support to colleagues and guests Works with the Purchasing Manager to ensure all IT related purchase requests are in line with Company policy and the required quotations are obtained Works with the Global IT Office on company roll-outs, implementation of new systems and IT service & security requirements Maintains a rolling 5-year CAPEX plan to ensure new projects as well as replacement is done in an organized and well-communicated manner Assists with any other duties as required by the management team Skills, Experience & Educational Requirements Previous experience as an IT professional is required Degree or Diploma /Accreditation in IT or related field from a recognized institute is preferred Previous experience working in the hospitality industry is preferred Proven time management & project management skills Good communication and internal/external customer service skills A team player Ability to work autonomously and to manage their own workload effectively Fluency in English (both written and verbal) is essential Ability to work under pressure Flexible approach to working hours and the ability to respond to urgent service issues and outages Excellent organizational, follow-through, and communication skills Exceptional problem resolution abilities Strong positive team leadership and guest interaction skills Enthusiastic, driven, and self-motivated Strong technical background, with specific requirements as follows: Detailed knowledge of operating systems including current versions of Windows server and desktop OS Knowledge in the management & operations of PMS (Opera Cloud/On-prem), POS, PABX/Voicemail/Call Accounting, SPA system, Sales & Catering preferred Telecommunications knowledge and experience, including VOIP and videoconferencing Network architecture and systems design knowledge and experience, including VMWare and Wireless infrastructure, IPTV and VLAN Patching through SCCM or equivalent patch management Certification or equivalent experience in one or more of the following: MCSE, CCNA, CCNP Familiarity with Audio/Visual systems and operations
