Gauteng: Digital Inbound Business Consultant posted by Pillango Placements

Join the Client Experience (CX) Team to deliver a seamless and remarkable client journey across all touchpoints. Your role will focus on digitally onboarding and supporting lower-revenue clients while identifying opportunities to up-sell, becoming their trusted business champion.

Duties:

• Digitally deliver on the desired end-to-end client experience for lower revenue mass market clients
• Develop strong relationships with your clients
• Ability to unlock our value proposition through high value interactions with your clients, with insights attained through our process of continuous consultation
• Manage and take full ownership of the allocated client base
• Collaborate with Sales Consultants to ensure fast and sustained conversion of sales to satisfied clients
• On-board new clients and ensure yield metrics are met
• Up-sell VAS or new product features to your current client base
• Train existing clients on new products or processes through a combination of telephonic and digital channels
• Ensure churn of your client base is within budgeted targets
• Maintain detailed records of all client interactions in CRM
• Collaborate with Sales Consultants to grow your region and maintain its profitability
• Ensure clients continually experience a “Remarkable CX” infused with digital experiences

Requirements, Qualifications and Experience

• Sound understanding of the SA private medical industry as well as medical practices highly advantageous
• National Senior Certificate (Matric), but tertiary qualification preferred
• 2+ years in client service in the healthcare and/or information technology sectors
• 1+ years training clients on software products
• 1+ years up-selling products and services to existing clients
• 1+ years building strong and trusted business-level relationships with clients
• 2+ years admin
• 1+ years coordinating third parties