Cape Town: Human Capital and Talent Acquisition Manager posted by CallForce

About the Role

Lead Human Capital and Talent Acquisition related functions for an iconic international brand setting up operations in the South African BPO Sector. Bring innovation and solutions regarding people management to positively impact business results. Act as the main point of contact for the employees and managers operating at specified accounts and sites, proactively supporting the delivery of HR processes to operations.

Key Responsibilities

• Understand all key business initiatives and goals for each supported business unit
• Actively identify gaps, and manage risk
• Proactively implement human capital solutions to challenges affecting the success of the business
• Develop a “Trusted Advisor” relationship with key leaders at multiple levels within each supported business unit. Effectively partner with and leverage corporate support teams
• Drive performance improvement plan, implement positive changes in the people management
• Design and maintain organization vitality charts as the performance of the business unit improves
• Challenge the organizational structure of the internal client and propose changes
• Act as the ultimate point of contact for all escalated Human Capital issues.
• Participate as a member of task forces in corporate-wide human capital and other people initiatives requiring a human capital perspective
• Achieve 100% of assigned hiring goals by executing a recruiting plan using a core team of TA specialists.
• Manage a strategic and tactical sourcing plan to support specific hiring goals
• Manage, develop and maintain the communication flow and strategic partnership between the Talent Acquisition team, corporate support teams and internal and external stakeholders
• Improve the key success metrics associated with hiring goals
• Ensure compliance with recruitment best practice
• Act as a Legal Representative on behalf of company in all human capital/labour matters
• Assist in forecasting resource requirements and ensure that recruitment campaigns are carried out in a timely manner to ensure that sufficient resources are in place to achieve agreed contact centre service, sales and quality targets
• Continually review internal systems, procedures and processes to ensure resource and operational efficiency, and make appropriate recommendations for any required changes
• Work with IT and infrastructure to ensure optimal operational efficiencies
• Ensure all infrastructure meets agreed SLA standards.

Requirements

Recent experience in a similar role ideally within a BPO Contact Center or similar services company.

Bachelors Degree

5+ years experience as an HR business partner or HR Manager providing operations support

Knowledge and experience in SA Labour Law

Experience in bulk recruitment

Ability to influence others by example, coaching, and mentoring

Strong organizational development, project management and change management skills

Strong e-mail and oral communication skills

High level of integrity and judgment

Qualifications

None mentioned.

Salary & Benefits

Industry related, commensurate with experience.