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Gauteng: Service Delivery Manager (Telecoms) posted by AtripleA recruitment & temps

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Job Description

About the Role

Our client in the Telecommunications Industry is seeking a highly skilled Service Delivery Manager to join their team. The successful candidate will be responsible for ensuring that all service and support contracts are delivered on time, while maintaining strong relationships with clients.

Key Responsibilities

  • Management of service delivery cycle
  • Management of service assurance cycle
  • Monitor overall performance of services and timelines to deliver
  • Ensure efficient handover process between sales, procurement, and finance
  • Manage 3rd Party provider service delivery
  • Establish long term relationship between yourself and the customer – driving customer loyalty
  • Relevant reporting on process
  • Incident & Request Tracking
  • Stock Management
  • Account Management

Requirements

  • Grade 12 Essential
  • Telecoms industry experience non-negotiable (at least 4 years)
  • Project Management & Service Management qualification / certification
  • Solid understanding of Project Delivery cycle
  • Exceptional problem-solving skills and the ability to work well independently as well as collaboratively with a team and customers
  • Good verbal and written communication skills
  • Code B driver’s license required
  • Effective interpersonal and communication skills
  • Analytical and strategic mind
  • Customer driven

Qualifications

(No qualifications mentioned in original job description, so skipped)

Salary & Benefits

(No salary or benefits information mentioned in original job description, so skipped)

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Telecommunication Jobs in Gauteng

In the Gauteng province of South Africa, the telecommunication industry is a significant sector with a growing demand for skilled professionals. Typically, jobs in this field require a strong foundation in technology and communication principles. The general job market trend is towards increased adoption of digital technologies, driving innovation and growth in various industries.

View Job  Cape Town: Operations Manager posted by Telebest

Generally, salaries for telecommunication roles can vary widely depending on factors such as experience, company size, and industry sector. While it’s common to see salary ranges between R400 000 to R1 million per annum for senior positions, junior roles may fall within a range of R250 000 to R500 000 per annum. However, these are broad estimates, and actual salaries can fluctuate based on individual circumstances.

Common skills required for telecommunication roles in Gauteng typically include proficiency in programming languages such as Java or Python, experience with network protocols and architecture, knowledge of cloud computing platforms, and strong analytical and problem-solving skills. Many employers also value candidates with certifications from reputable bodies like the International Telecommunication Union (ITU) or the Institute of Electrical and Electronics Engineers (IEEE).

The telecommunication industry is a broad sector that encompasses various types of roles, including network engineers, telecommunications technicians, and IT project managers. Financial services sector, technology industry, manufacturing sector, and government departments often employ professionals in this field. In addition to working for well-established multinationals like Google or Microsoft, job seekers may also explore opportunities with local companies specializing in telecommunication equipment, services, or consulting.

For career development, many employers offer training programs, mentorship schemes, and professional certifications to help employees advance in their careers. Typically, senior roles require at least 5-10 years of experience, while junior positions often require recent graduates or individuals with relevant vocational training. Regularly updating skills through online courses, workshops, and industry events can also enhance job prospects in the telecommunication sector.

View Job  Pretoria: Internal Sales Specialist (Telecommunications) posted by AtripleA recruitment & temps


This information provides general career guidance. Actual salaries and requirements vary by employer.



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