Job Description
About the Role
The Project Coordinator plays a crucial role in supporting the planning, execution, and delivery of BPO projects and client campaigns. This is an exciting opportunity to join our team as a Project Coordinator, where you will be responsible for coordinating cross-functional teams, managing project timelines, and ensuring operational readiness.
Key Responsibilities
- Support end-to-end coordination of BPO projects and client campaigns.
- Assist with project plans, timelines, milestones, and deliverables.
- Track project progress and highlight risks, delays, and dependencies.
- Coordinate cross-functional teams including operations, QA, training, WFM, IT, and recruitment.
- Ensure project tasks are assigned and completed within deadlines.
- Support client onboarding and campaign launch activities.
- Prepare materials and schedules for client meetings (WBRs, MBRs, QBRs).
- Capture meeting minutes and track action items.
- Maintain regular communication with internal and external stakeholders.
- Support client reporting and status updates.
- Coordinate setup requirements for new campaigns (systems, dialers, access, scripts, training schedules).
- Liaise with training and QA teams to ensure readiness before go-live.
- Track hiring, training, and onboarding progress for new projects.
- Ensure SOPs and process documents are updated and distributed.
Requirements
- Strong project coordination and administrative skills.
- Experience in BPO / call center / outsourcing environments.
- Excellent organizational and time management abilities.
- Strong stakeholder communication skills.
- Ability to manage multiple projects simultaneously.
- High attention to detail and follow-through.
- Problem-solving and risk awareness mindset.
- Ability to work in fast-paced, deadline-driven environments.
Qualifications
No formal education or certifications are required for this role.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About IT / Computing / Software Jobs in Cape Town Region
The IT and computing industry in the Cape Town region is generally thriving, with a strong demand for skilled professionals in fields such as software development, data analytics, and cybersecurity. Typically, these roles are found across various sectors, including technology, finance, healthcare, and education. As a result, career opportunities in this field are often diverse and abundant.
In terms of salary ranges, it’s common to find IT and computing professionals earning between R400 000 to R1 200 000 per annum, depending on factors such as experience, company size, and industry sector. However, please note that these figures are broad estimates and may vary significantly based on individual circumstances. For instance, senior roles or those in larger companies tend to command higher salaries, while entry-level positions may be lower.
Common skills required for IT and computing roles include proficiency in programming languages such as Java, Python, or C++, experience with software development methodologies like Agile or Scrum, knowledge of data structures and algorithms, and familiarity with cloud computing platforms. Additionally, many employers also value skills such as data analysis, problem-solving, and communication.
The technology industry is a significant sector that employs IT professionals in Cape Town, followed by the financial services and manufacturing sectors. Other industries that commonly require these roles include education, healthcare, and government.
For those looking to advance their careers in IT and computing, there are various opportunities for professional development. Typically, this involves obtaining relevant certifications, such as CompTIA or Cisco, and staying up-to-date with industry trends through online courses or workshops. Many employers also provide training and mentorship programs to support employee growth. With experience and continuous learning, it’s possible to move into senior roles or specialise in a particular area of expertise.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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