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Johannesburg: Application Support Consultant (Accounting Systems)

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Job Description

About the Role

The successful Application Support Consultant will be responsible for implementing and supporting custom designed software specifically for the motor spares retail & distribution market. This role requires strong technical knowledge, excellent communication skills, and a customer-focused approach.

Key Responsibilities

  • Implement software with new client take-ons, including training and onsite support
  • Supply ongoing applicable system training to fellow Service Desk consultants when required to do so and supply signed-off training sheets
  • Assist consultants with applicable calls that have been escalated
  • Active involvement in managing two-way communication between Service desk and the relevant Account Managers
  • Provide application support to users – Answer, resolve, and log in-bound customer calls, identify issues and provide suggestions and long-term resolutions
  • Investigate and analyse system issues to determine cause of issues and appropriate corrective action
  • Recommend continuous improvement of the systems and support processes
  • Select and explain the best solution to solving the client’s query, whether it be general system usage, or higher-level queries
  • Escalate new feature requests and bugs, and assist the development team in diagnosing and testing the issue(s)
  • Deconstruct client issues and analyse the various solutions via various communication channels
  • Effective and accurate logging, updates and closure of service desk calls and monitoring time targets of outstanding calls

Requirements

  • Knowledge and/or exposure to both IT and Accounting systems
  • Experience of supporting computer systems in a customer facing support environment
  • 2 years’ experience in a similar position
  • Valid driver’s license
  • Willingness to travel nationally for projects when required
  • An understanding of the software development environment (advantageous)
  • Experience of database systems, reporting and query tools & IT in general
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Qualifications

  • B Com OR Information Systems Degree

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About IT / Computing / Software Jobs in Gauteng

In Gauteng, the IT and computing industry is a significant contributor to the province’s economy, with a steady demand for skilled professionals. Typically, this field is characterized by rapid technological advancements, innovative projects, and a high level of job satisfaction among employees. Generally, career prospects in this sector are strong, with a range of opportunities available across various industries.

Salaries for IT and computing professionals in Gauteng can vary widely depending on factors such as experience, company size, and industry sector. While it is common to see salaries ranging from R400 000 to R1,200 000 per annum, these figures are only a general guideline and actual salaries may differ significantly. For instance, senior executives or technical leads with extensive experience may command higher salaries, while entry-level positions may start at lower levels.

Common skills required for IT and computing roles in Gauteng include proficiency in programming languages such as Java, Python, or C++, knowledge of cloud platforms like AWS or Azure, and experience with agile development methodologies. Additionally, understanding of data analysis and interpretation, cybersecurity principles, and IT project management are often essential. Familiarity with popular software applications, such as Microsoft Office 365 or Google Workspace, is also beneficial.

The financial services sector, technology industry, manufacturing sector, and government departments are among the common industries that employ IT and computing professionals in Gauteng. These sectors require a range of skills and expertise, from data analysis to network administration, making them attractive options for career development.

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For those seeking a career in IT and computing, there are numerous opportunities for professional growth and development. Typically, career progression involves moving into senior roles or specialized positions, such as technical lead, solutions architect, or data scientist. Opportunities for further education and training, such as certifications or postgraduate studies, can also enhance job prospects. Generally, a strong understanding of industry trends, networking, and continuous learning are essential for success in this field.


This information provides general career guidance. Actual salaries and requirements vary by employer.



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