Job Description
About the Role
WatersEdge Solutions is partnering with a fast-growing SaaS business to recruit a detail-oriented Client and Participant Support Associate. This role is ideal for someone who enjoys client service, problem-solving, and working in a structured, SLA-driven environment supporting global users.
Key Responsibilities
- Support onboarding of new clients and migration of client data
- Set up award issuance, vesting, and exercise processes
- Coordinate with brokers on trading, settlements, and share/cash movements
- Configure client portals, templates, communication journeys, and schedules
- Maintain accurate client master data, plan rules, and reference data
- Respond to client administrator queries within agreed SLAs
- Handle inbound participant calls and tickets across global time zones
- Support portal access, password resets, MFA, and basic troubleshooting
- Explain award information, vesting schedules, settlement status, and plan mechanics in simple language
- Track all interactions in CRM/ticketing systems and escalate issues where required
- Prepare reports, reconciliations, dashboards, FAQs, scripts, and process documentation
Requirements
- Excellent written and verbal communication skills
- Confident and professional phone manner
- Strong attention to detail and documentation discipline
- Proficiency with spreadsheets, CRM/ticketing tools, and productivity software
- Ability to explain moderately complex processes clearly
- Comfortable working to SLAs and handling live call queues
Qualifications
- Bachelor’s degree preferred in Business, Commerce, HR, Operations, or related field
Salary & Benefits
- Exposure to global clients and complex equity plan administration
- Opportunity to grow within a specialist SaaS and financial services environment
- Close-knit, agile team with strong learning potential
- Hands-on role at the intersection of finance, ownership, and software
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About IT / Computing / Software Jobs in Gauteng
In Gauteng, the IT and computing industry is a significant contributor to the province’s economy, with a steady demand for skilled professionals. Typically, this field is characterized by rapid technological advancements, innovative projects, and a high level of job satisfaction among employees. Generally, career prospects in this sector are strong, with a range of opportunities available across various industries.
Salaries for IT and computing professionals in Gauteng can vary widely depending on factors such as experience, company size, and industry sector. While it is common to see salaries ranging from R400 000 to R1,200 000 per annum, these figures are only a general guideline and actual salaries may differ significantly. For instance, senior executives or technical leads with extensive experience may command higher salaries, while entry-level positions may start at lower levels.
Common skills required for IT and computing roles in Gauteng include proficiency in programming languages such as Java, Python, or C++, knowledge of cloud platforms like AWS or Azure, and experience with agile development methodologies. Additionally, understanding of data analysis and interpretation, cybersecurity principles, and IT project management are often essential. Familiarity with popular software applications, such as Microsoft Office 365 or Google Workspace, is also beneficial.
The financial services sector, technology industry, manufacturing sector, and government departments are among the common industries that employ IT and computing professionals in Gauteng. These sectors require a range of skills and expertise, from data analysis to network administration, making them attractive options for career development.
For those seeking a career in IT and computing, there are numerous opportunities for professional growth and development. Typically, career progression involves moving into senior roles or specialized positions, such as technical lead, solutions architect, or data scientist. Opportunities for further education and training, such as certifications or postgraduate studies, can also enhance job prospects. Generally, a strong understanding of industry trends, networking, and continuous learning are essential for success in this field.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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