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Johannesburg: Product Support Specialist

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Job Description

About the Role

The Product Support Specialist plays a critical role in ensuring the optimal performance, configuration, and compliance of iGaming products across casino and/or sportsbook for player engagement and revenue.

Key Responsibilities

  • Support the setup, configuration, and ongoing management of casino and sportsbook products.
  • Manage game launches, promotions, tournaments, jackpots, and feature rollouts.
  • Ensure correct product configuration across markets, currencies, and jurisdictions.
  • Monitor product KPIs including GGR, ARPU, retention, and engagement.
  • Analyse player behaviour and product performance trends to identify opportunities for optimisation.
  • Collaborate with CRM and Marketing teams on campaigns and player journeys.
  • Support Customer Support and Payments teams with product-related issues.
  • Liaise with Risk and Compliance to ensure regulatory adherence.
  • Manage provider documentation, asset packs, and feature updates.
  • Test new features, games, and configurations prior to launch.
  • Maintain product documentation, guides, and configuration records.

Requirements

  • 2–4 years’ experience in iGaming product, operations, or platform roles.
  • Strong understanding of casino and/or sportsbook products.
  • Experience working in regulated environments.
  • Familiarity with iGaming platforms and game providers.
  • Relevant diploma or degree (advantageous).

Qualifications

No formal education/certifications are mentioned.

Salary & Benefits

No information is available on salary and benefits.

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About IT / Computing / Software Jobs in Gauteng

In Gauteng, the IT and computing industry is a significant contributor to the province’s economy, with a steady demand for skilled professionals. Typically, this field is characterized by rapid technological advancements, innovative projects, and a high level of job satisfaction among employees. Generally, career prospects in this sector are strong, with a range of opportunities available across various industries.

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Salaries for IT and computing professionals in Gauteng can vary widely depending on factors such as experience, company size, and industry sector. While it is common to see salaries ranging from R400 000 to R1,200 000 per annum, these figures are only a general guideline and actual salaries may differ significantly. For instance, senior executives or technical leads with extensive experience may command higher salaries, while entry-level positions may start at lower levels.

Common skills required for IT and computing roles in Gauteng include proficiency in programming languages such as Java, Python, or C++, knowledge of cloud platforms like AWS or Azure, and experience with agile development methodologies. Additionally, understanding of data analysis and interpretation, cybersecurity principles, and IT project management are often essential. Familiarity with popular software applications, such as Microsoft Office 365 or Google Workspace, is also beneficial.

The financial services sector, technology industry, manufacturing sector, and government departments are among the common industries that employ IT and computing professionals in Gauteng. These sectors require a range of skills and expertise, from data analysis to network administration, making them attractive options for career development.

For those seeking a career in IT and computing, there are numerous opportunities for professional growth and development. Typically, career progression involves moving into senior roles or specialized positions, such as technical lead, solutions architect, or data scientist. Opportunities for further education and training, such as certifications or postgraduate studies, can also enhance job prospects. Generally, a strong understanding of industry trends, networking, and continuous learning are essential for success in this field.

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This information provides general career guidance. Actual salaries and requirements vary by employer.



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