Job Description
About the Role
We are seeking a highly skilled and experienced Call Centre Supervisor to manage our market research call centre in Randburg. The ideal candidate will be responsible for the day-to-day management of agents, ensuring optimal productivity and efficiency.
Key Responsibilities
- Roster and rotate staff on a daily basis
- Manage agent disciplines and address any performance issues
- Monitor and maintain high levels of client satisfaction
- Maintain accurate records and reports
- Utilize initiative to identify areas for improvement
Requirements
- Grade 12 (minimum)
- Call centre experience essential
- Well versed in disciplinary procedures
- Ability to roster and rotate staff on a daily basis
- Attention to detail
- Ability to listen attentively
- Awareness of correct telephone etiquette
- Keeps client relationships at a professional level
- Maintains high levels of integrity
- Passionate and enthusiastic
- Good organisational skills
- Good people skills in order to deal with clients at various levels
- Uses Initiative
- Ability to work under pressure
- Computer Literate
- Criminally Clear
Salary & Benefits
Not specified
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Research and Development Jobs in Gauteng
In Gauteng, South Africa, the Research and Development (R&D) industry is a significant sector that drives innovation and growth across various sectors. Typically, R&D positions in this region are focused on developing new technologies, improving existing ones, and reducing costs. Generally, these roles involve applying scientific principles to solve real-world problems, often with an emphasis on creating value for businesses.
When it comes to salary ranges for R&D professionals in Gauteng, it’s essential to note that they can vary widely depending on factors such as experience, company size, industry sector, and specific job requirements. Commonly, entry-level R&D positions may fall within the range of R15 000 – R30 000 per annum, while senior roles or those in larger organizations may command salaries ranging from R80 000 – R150 000 or more per annum. However, these figures are only rough estimates and should be taken as a general guide.
Common skills required for R&D professionals in Gauteng typically include a strong foundation in scientific principles, analytical and problem-solving skills, excellent communication and collaboration abilities, experience with relevant software tools, and the ability to work effectively in a team environment. Additionally, familiarity with industry-specific technologies and trends is often beneficial. It’s worth noting that many R&D roles involve continuous learning and professional development, so adaptability and a willingness to acquire new skills are essential.
The technology industry, financial services sector, manufacturing sector, and healthcare industry are some of the common sectors that employ R&D professionals in Gauteng. These roles can provide opportunities for career growth and development, often involving specializations such as research and development management, product development, or innovation strategy. Career progression paths may include taking on leadership roles, pursuing higher education qualifications, or transitioning into related fields like entrepreneurship or consulting.
Overall, a career in R&D in Gauteng offers many opportunities for innovation, professional growth, and contributing to the country’s technological advancement. By acquiring relevant skills, staying up-to-date with industry trends, and being adaptable, individuals can navigate this dynamic field effectively and achieve their career goals.
This information provides general career guidance. Actual salaries and requirements vary by employer.
GO APPLY NOW
Safe & secure application process
Explore More Opportunities
Get Similar Job Alerts
Job Seeker Tip
Before the interview, research the company thoroughly and prepare thoughtful questions to ask.
How to Apply
Click “GO APPLY NOW” to visit the company’s application page.
Follow their instructions carefully.
JVR Jobs connects you with employers – we don’t process applications directly.
Latest Job Opportunities
Waterberg: Head Guide posted by Bright Placements (PTY) Ltd
Minimum FGASA Level 2 (NQF 4) or equivalent guiding qualificationValid Trails Guide qualificationProven experience as a Head Guide or Safari…
View JobMpumalanga: HR Business Partner posted by Craven Cottage CC
Duties: People Operations & Support: Act as the primary HR contact for all day-to-day queries and people matters.Partner with the…
View JobWestern Cape: Senior Sales Engineer – Key Accounts (Electronic Components) posted by Helderberg Personnel
Duties IncludeOwn a portfolio of strategic/key accounts and build trusted relationships across engineering and procurementSupport engineers with component...
View JobGauteng: Junior Finance Admin Assistant posted by Signa Opportunity
About the roleThe role provides administrative and finance support to the operations team by managing documentation, invoicing, purchase orders, and...
View JobCape Town: Sales Representative – FMCG posted by Hire Resolve
Our client is looking for a skilled Sales Rep with a background in FMCG, or Pet Products preferably, to join…
View JobMuldersdrift: A la Carte Chef posted by Craven Cottage CC
Duties: Deliver training and development for kitchen staff, covering procedures, food preparation, and service standards.Design, implement, and record...
View Job
Browse Employers
Job Alerts