Job Description
About the Role
We are seeking a highly motivated and experienced Sales Team Leader to join our dynamic BPO team. As a key member of our leadership team, you will be responsible for driving performance, managing a team of sales agents, and ensuring targets are consistently achieved in a fast-paced environment.
Key Responsibilities
- Lead, motivate, and manage a team of sales agents to achieve daily, weekly, and monthly targets.
- Monitor team performance through KPIs, call listening, and reporting.
- Provide ongoing coaching, mentoring, and development to improve agent performance.
- Conduct regular team meetings, 1:1 sessions, and performance reviews.
- Ensure compliance with company processes, scripts, and quality standards.
- Identify training needs and work closely with QA to support.
- Drive a positive team culture and high levels of engagement.
- Handle escalations and support agents with complex sales scenarios.
Requirements
- Qualification: Matric
- Experience: Proven experience as a Sales Team Leader – Minimum of 2 years.
- Preferred: PPI/PCP experience will be preferred & advantageous.
- Other: BPO Sales Team Leader experience on UK campaigns (not specified)
Qualifications
- Formal education/certifications not mentioned in original description.
Salary & Benefits
- Salary information not mentioned in original description.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Sales Jobs in ZA
In South Africa, the sales industry is a significant sector, with many multinational companies operating in various sectors. The job market for sales professionals is generally competitive, with a strong demand for skilled and experienced individuals. Typically, sales roles are found in industries such as technology, financial services, and manufacturing.
Generally, salaries for sales positions in South Africa can vary widely depending on factors such as experience, company size, and industry sector. Common salary ranges for entry-level sales roles typically start at around R300 000 to R500 000 per annum, while more experienced professionals can earn between R600 000 to R1 million or more, depending on performance and market conditions. It’s common for sales salaries to be higher in larger companies or those operating in high-growth industries.
Common skills required for sales roles include excellent communication and interpersonal skills, the ability to build strong relationships with customers and colleagues, a strong understanding of products or services, and the ability to meet sales targets. Other essential skills often include negotiation and problem-solving abilities, as well as a strong work ethic and adaptability in a fast-paced environment. Typically, companies also look for candidates with a degree or diploma in a relevant field, such as business, marketing, or communications.
Sales professionals can be found in various industries, including the technology industry, financial services sector, manufacturing sector, and more. The ability to navigate these different sectors is crucial for career progression and development. In terms of career development, sales roles often offer opportunities for advancement, such as promotions to senior sales roles or leadership positions within a company.
Typically, successful sales professionals in South Africa progress into roles such as account manager, sales manager, or even business development roles within their organisations. With experience and the right skills, they can also consider career transitions into other industries or start their own businesses. Overall, for those considering a career in sales, it’s essential to focus on developing strong skills, building a professional network, and staying adaptable in a rapidly changing job market.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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