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Johannesburg: Client Services Consultant – Hybrid

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Job Description

Key Responsibilities: Act as the primary point of contact for Priority Clients, delivering personalised and expedited service across multiple communication channels. Prioritise and manage client queries to ensure swift resolution and timely responses. Anticipate client needs and proactively address potential issues. Liaise with internal stakeholders, including product specialists and relationship managers, to expedite solutions. Advocate for clients internally, managing escalations in line with policies and expectations. Monitor SLAs and service performance, identifying opportunities for improvement. Conduct regular client check-ins to gather feedback and enhance the client experience. Identify opportunities to cross-sell or upsell based on client needs. Maintain accurate records of client interactions within CRM systems. Job Experience and Skills Required: Education: Bachelors Degree in Business Administration or related field. Experience: 4 years experience in a client service or customer-facing role. 2 years experience supporting priority, VIP, or key clients. Sales Client Services Support and Delivery experience. Proficiency in CRM systems and service management tools. Knowledge of priority client service standards. Familiarity with Financial Services regulations and compliance requirements. Nice to Have: Experience handling client escalations. Exposure to sales support or account management. Apply now!

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About IT / Computing / Software Jobs in Gauteng

In Gauteng, the IT and computing industry is a significant contributor to the province’s economy, with a steady demand for skilled professionals. Typically, this field is characterized by rapid technological advancements, innovative projects, and a high level of job satisfaction among employees. Generally, career prospects in this sector are strong, with a range of opportunities available across various industries.

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Salaries for IT and computing professionals in Gauteng can vary widely depending on factors such as experience, company size, and industry sector. While it is common to see salaries ranging from R400 000 to R1,200 000 per annum, these figures are only a general guideline and actual salaries may differ significantly. For instance, senior executives or technical leads with extensive experience may command higher salaries, while entry-level positions may start at lower levels.

Common skills required for IT and computing roles in Gauteng include proficiency in programming languages such as Java, Python, or C++, knowledge of cloud platforms like AWS or Azure, and experience with agile development methodologies. Additionally, understanding of data analysis and interpretation, cybersecurity principles, and IT project management are often essential. Familiarity with popular software applications, such as Microsoft Office 365 or Google Workspace, is also beneficial.

The financial services sector, technology industry, manufacturing sector, and government departments are among the common industries that employ IT and computing professionals in Gauteng. These sectors require a range of skills and expertise, from data analysis to network administration, making them attractive options for career development.

For those seeking a career in IT and computing, there are numerous opportunities for professional growth and development. Typically, career progression involves moving into senior roles or specialized positions, such as technical lead, solutions architect, or data scientist. Opportunities for further education and training, such as certifications or postgraduate studies, can also enhance job prospects. Generally, a strong understanding of industry trends, networking, and continuous learning are essential for success in this field.

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This information provides general career guidance. Actual salaries and requirements vary by employer.



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