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Johannesburg: Employer Support Finance Team Leader

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Job Description

Tasks: Develop and motivate staff: Develop and motivate staff to uphold quality and accurate work, customer service, and meet deadlines set by the business. Coach team members on the operational demands. Enforce that the team adhere and understand how to treat customers fairly (TCF). Manage team targets and performance: Identify opportunities to improve and expand on current processes. Actively manage and identify non-performance. Manage the risk that no errors are made when staff reconcile or upload a schedule. Maintain service, quality and desired outputs by enforcing current processes. Identify and escalate inter-departmental problems. Resolve escalated customer queries and complaints. Ensure that the correct processes are being adhered to in ensuring the manipulating of client data received. Ensure staff identify outstanding data and report missing information to necessary team member for escalation. Ensure all payments must be fully reconciled ensuring that it balances to the employer payment schedule. Ensure debit and credit notes are actioned correctly before statement date. Ensure statements are delivered to employers at the agreed dates. Ensure statements are accurate and reflect all received change requests. Ensure your team work closely with the dedicated group schemes administrator assigned to the client. Perform administrative duties: Participate and implement creation of new standards, control systems and procedures to maintain service delivery your internal clients. Provide feedback to your internal customers and Management on matters resolved. Essential Qualifications: Matric (Grade 12) Accounting Certificate Essential Experience: 3 years experience in billing / accounting or similar environment.

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How to Apply

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About Admin / clerical / secretarial Jobs in Gauteng

Admin / clerical / secretarial positions are in high demand across Gauteng, with the job market typically experiencing steady growth in this field. The financial services sector, technology industry, and manufacturing sector are among those commonly employing administrative staff, as they require efficient organisation and support functions to operate effectively.

In terms of compensation, salaries for admin clerical secretarial roles vary widely depending on factors such as level of experience, company size, and industry sector. Generally, entry-level positions may command a salary range of around R10 000 – R20 000 per month, while more senior roles can earn between R30 000 – R60 000 per month or more, depending on individual qualifications and performance. However, it’s essential to note that these figures are only rough estimates and can vary significantly based on the specific employer and industry.

Typically, admin clerical secretarial roles require a range of key skills, including proficiency in Microsoft Office software, excellent communication and interpersonal skills, attention to detail, organisational abilities, and technical knowledge of HR systems or other relevant software. Additionally, many employers also value candidates with experience in customer service, data entry, or bookkeeping.

These roles are commonly found in various industries, such as financial services, technology, manufacturing, and healthcare. In the finance sector, for example, administrative staff may be responsible for providing support to accountants or financial analysts, while in the tech industry, they might assist software developers or IT project managers with administrative tasks.

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Career development opportunities for admin clerical secretarial professionals are often extensive, with many roles offering a clear pathway to more senior positions. With experience and additional training, individuals can move into specialist roles such as HR administrator, operations manager, or even management positions.


This information provides general career guidance. Actual salaries and requirements vary by employer.



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