Durban: Customer and Sales Manager

March 5, 2026 Jobs in Durban

Job Description

About the Role

We are seeking an experienced Customer and Sales Manager to join our team in Durban. The successful candidate will be responsible for managing key customer relationships, executing regional business plans, and driving sales growth across various channels. This is a unique opportunity to leverage your skills and experience in the FMCG industry to drive success in this critical role.

Key Responsibilities

Deliver regional plans in line with business and national customer plans ensuring clear objections and action plans are in place
Communicate objectives and regional plans to sale agents as well as internal sales supervisors and ensure alignment in execution
Deliver three months rolling plans setting clear monthly customer and sales priorities, volume commitments and dealing parameters in support of target achievement
Monitor success of execution and adapt plans as and when required
Monitor competitor activity, pricing and promotional strategies and provide market intelligence to head office
Drive distribution expansion and gap closure across all priority skus and key categories
Identify and implement new business opportunities within existing and emerging channels
Lead customer engagement and negotiation discussions with regional/national buyers
Manage trade spend, promotional budgets and customer investment to ensure optimal ROI
Monitor monthly sales performance vs budget, identifying risks and implementing corrective action
Drive achievement of volume, revenue targets within region
Ensure accurate forecasting and demand planning in collaboration with supply chain
Manage customer claims, deductions and accruals to ensure financial accuracy and compliance
Supervise and train/develop staff and merchandising agents
Agree annual KPI’s with direct reports and manage performance against these commitments
Collaborate effectively with key functions within the organisation
Lead, coach and develop agents within the region
Conduct regular field visits to ensure execution standards and provide training
Drive accountability through clear KPI tracking and performance management
Facilitate regular sales team reviews and performance feedback sessions

View Job Pretoria: Sales Representative (VR10) / Verkoopsverteenwoordiger (VR10) posted by Werkie

Requirements

Tertiary qualification in sales, marketing or business management
Minimum of 5 years regional sales management experience within the FMCG environment
Minimum of 5 years regional Key Account Management experience within the FMCG environment
Experience within Wholesales specific Boxer, Shoprite, PNP and Spar would be an advantage
Experience in Entrepreneurial environment will be an advantage
Valid Driver’s Licence

Qualifications

None mentioned

Salary & Benefits

Not specified

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Sales Jobs in eThekwini

In the eThekwini region, the sales industry is driven by various sectors, including financial services, technology, and manufacturing. Typically, companies in these sectors require sales professionals who can effectively communicate with clients, understand their needs, and provide solutions to drive revenue growth.

Generally, sales positions in eThekwini offer competitive salaries, typically ranging from R500 000 to R1 500 000 per annum, depending on factors such as experience, company size, industry sector, and performance. However, please note that actual salary figures can vary significantly, and these ranges are only a broad guide.

Common skills required for sales roles in eThekwini include strong communication and interpersonal skills, the ability to build relationships with clients, a solid understanding of products or services, negotiation and closing techniques, and technical skills such as CRM software proficiency. Additionally, many successful sales professionals possess a degree or diploma in business studies, marketing, or a related field.

Industries that commonly employ sales roles include financial services sector companies, technology industry players, manufacturing sector businesses, and e-commerce platforms. In these sectors, sales representatives often work with clients to understand their needs, provide solutions, and drive revenue growth.

View Job Durban: Sales & Operations Executive

For those interested in pursuing a career in sales, there are various opportunities for development and progression. Many companies offer training programs and mentorship schemes to help employees develop their skills and advance in their careers. Typically, experienced sales professionals can move into leadership roles or transition into related fields such as account management, business development, or sales management.

This information provides general career guidance. Actual salaries and requirements vary by employer.

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