East London: Junior IT Technician (East London Onsite) posted by DataFin Recruitment

About the Role

We are seeking a Junior IT Technician to join our dynamic client based in East London. As the next point of contact for staff, you will ensure technical issues are resolved quickly to prevent work delays while maintaining the integrity of the company’s equipment and licenses through careful record-keeping and regular reporting.

Key Responsibilities

• Maintain all desktop computers and laptops in peak working condition.
• Manage the full Windows OS upgrade cycle, including administration, maintenance, and security patches.
• Deploy and manage ESET AV Agents across all devices, ensuring active registration via ERA.
• Execute installations for the latest Microsoft Office versions and manage all local and network printer configurations.

• Directory Services: Full administration of Active Directory (AD) users and computers, including password resets and account maintenance.
• Onboarding: Facilitate end-to-end technical onboarding, including user account setups, software provisioning, and biometric enrolment for time and attendance.
• Staff Exits: Manage technical offboarding by terminating access to all systems and removing fingerprint credentials from access control units.

• Administer Microsoft license allocations including Office 365 and CRM.
• Perform regular audits of staff counts versus active license inventory to ensure compliance and cost-optimization.

• Proactively monitor Firewall and Website Security logs to identify anomalies.
• Manage Email Spam and Quarantine folders to maintain communication integrity.

• Provide first-line support for VPN connectivity and remote desktop troubleshooting.
• Oversee the allocation and basic troubleshooting of 4G SIM cards and routers.
• Manage basic Wi-Fi and Ethernet connectivity for all end-users.

• Procurement and Disposal: Manage the purchasing of new computer equipment based on user roles and coordinate write-off requests with Finance.
• Asset Tracking: Maintain a precise computer asset register and provide 4G data usage reports on request.
• HR Compliance: Generate and submit weekly Time and Attendance (TNA) reports to the HR Department.

Requirements

### Qualifications

• Minimum A+ and N+
• Diploma in IT or equivalent would be advantageous but not required

### Experience/Skills

• Minimum 1 year experience in an IT Support role
• Demonstrable competencies in administration of Microsoft Products and Services
• Competency in navigating Microsoft Windows Desktop OS and its administration and maintenance
• Ability to use Remote Desktop tools for troubleshooting
• Proficient in Excel as well as other Microsoft Office applications

### Foundational knowledge in the following:

• Desktop and Laptop hardware support
• Windows 10/11 Operating Systems
• Basic Office 365 (User setup and Outlook configuration)
• Basic Networking (Cabling, Wi-Fi, IP basics)
• Ticketing Systems (Logging and closing incidents)
• Peripheral support (Printers, Scanners, Monitors)

Attributes

• Strong problem-solving skills
• Strong analytical ability
• Strong admin skills
• Good interpersonal skills
• Team player and able to work independent
• Time management
• Able to meet a varied workload and meet deadlines