Job Description
About the Role
The O&M Service Coordinator (Solar) is a critical operational coordination role within Matriarch Asset Managers, a Fedgroup Partner Company. As the central coordination hub for our Solar Operations and Management (O&M) function, you will ensure disciplined information flow, accurate ticket routing, and structured work allocation to protect SLA compliance and long-term client value.
Key Responsibilities
- Own and manage the O&M ticketing system to ensure data integrity and operational transparency.
- Implement and enforce ticket conventions, classification standards, and data quality controls.
- Categorise and prioritise tickets in line with SLA requirements and defined response matrices.
- Ensure adequate and accurate information is captured to brief stakeholders and technical teams effectively.
- Monitor the full ticket lifecycle and drive closure efficiency.
- Refine, implement, and adhere to structured workflow routing matrices.
- Allocate work to appropriate technical resources based on priority, capacity, skillset, and regional requirements.
- Ensure alignment between Asset Managers, Service Desk, and Technical teams to minimise bottlenecks.
- Balance workload distribution to protect SLA compliance and technician utilisation.
Requirements
- Project management experience or formal project management training.
- Proficiency in Excel and experience with platforms such as Xero, Freshdesk, or similar ticketing/ERP systems.
- Experience in service coordination, dispatch, technical administration, or operational control environments.
- Strong hands-on experience with workflow and ticketing systems.
Qualifications
- Formal education/certifications (e.g., Bachelor’s degree, LLB, Matric) are not explicitly mentioned as required for this role.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About IT / Computing / Software Jobs in North Johannesburg
As the demand for technology and computing professionals continues to grow in North Johannesburg, the IT industry has become a common destination for job seekers. Typically, roles in this field require a strong foundation in computer systems, software development, and data analysis. Generally, companies in various sectors such as financial services, technology, and manufacturing often have IT departments that cater to their specific needs.
Typically, salaries for IT and computing professionals in North Johannesburg can vary widely depending on factors like experience, company size, and industry sector. Broadly speaking, junior roles may fall within the range of R300 000 to R500 000 per annum, while senior positions can range from R600 000 to R1 200 000 per year. However, please note that these are general estimates and actual salaries can differ significantly based on individual circumstances.
Common skills required for IT and computing roles in North Johannesburg include proficiency in programming languages such as Java, Python, or C++, experience with database management systems like MySQL or SQL Server, knowledge of cloud computing platforms like AWS or Azure, familiarity with agile development methodologies, and strong problem-solving and analytical skills. Additionally, many companies also value skills in areas like cybersecurity, data science, and artificial intelligence.
Industry sectors that commonly employ IT professionals include the financial services sector, technology industry, manufacturing sector, and healthcare sector. The technology industry is particularly prominent in North Johannesburg, with many multinational corporations having a presence in the city. Manufacturing firms, on the other hand, often require IT specialists to manage their supply chain and logistics operations.
For those looking to break into or advance their careers in IT and computing, there are various opportunities for professional development. Typically, this includes pursuing certifications like CompTIA A+ or Cisco CCNA, attending industry conferences and workshops, and participating in online training courses. Many companies also offer internal training programs and mentorship schemes to help employees develop new skills and take on additional responsibilities.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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