Job Description
About the Role
The Resort Night Manager will be responsible for overseeing the customer experience and resort product offerings delivered by internal employees, business partners and concessionaires across the hotel and public area operations during evening and late night hours, ensuring that internal (SOP) and external (grading) standards and procedures are continuously achieved. This role is critical to delivering exceptional guest experiences, driving operational efficiency, and ensuring compliance with legislative requirements.
Key Responsibilities
- Oversee customer experience and resort product offerings across hotel and public area operations during evening and late night hours
- Resolve client disputes/queries and ensure professionally executed customer experiences in line with standards and legislative requirements
- Plan, manage, deliver, and govern hospitality teams (including hotel, tollgate, conference centre, and transport teams) and processes
- Monitor and support late-night banqueting functions to meet client requirements
- Maintain property security and oversee outsourced business partners during evening hours
- Monitor shuttle services and transport flow between hotels
- Build and enable solid and engaged talent to support business operations and strategy
Requirements
- Diploma in Hospitality Management
- Degree in Business Management (advantageous)
- 10-12 years experience in the hospitality industry, including 5 years at a management level
- Experience in hotel room product and service standards
- Experience leading and inspiring teams
- Experience managing Business Partners and Service Level Agreements
- Thorough understanding of legislation (SHE/LRA/risk management)
- Demonstrated analytical, commercial, and effective decision-making ability to prioritize and communicate on key objectives and tactics necessary to achieve business goals
Qualifications
(No qualifications mentioned in the original job description)
Salary & Benefits
(No salary or benefits information provided in the original job description)
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Tourism/Hospitality Management Jobs in North West
The Tourism and Hospitality Management field in North West, South Africa is generally a growing industry, driven by the country’s rich cultural heritage and natural beauty. Typically, this sector experiences a steady demand for skilled professionals to manage and develop tourist infrastructure, create memorable guest experiences, and drive revenue growth. As a result, career opportunities abound for individuals passionate about delivering exceptional service and building sustainable tourism practices.
Salaries for Tourism and Hospitality Management positions in North West can vary widely depending on factors such as experience, company size, industry sector, and location. Generally, entry-level roles may fall within the R200 000 – R300 000 per annum range, while senior management positions can exceed R600 000 – R800 000 per annum. However, it is essential to note that actual salaries may differ significantly from these broad estimates, and individual circumstances will play a significant role in determining final compensation.
Common skills required for successful Tourism and Hospitality Management professionals include excellent communication and interpersonal skills, the ability to work well under pressure, and a keen understanding of customer service principles. Additionally, proficiency in industry-specific software applications such as property management systems and revenue management tools is often essential. Other valuable skills may include marketing expertise, financial management acumen, and knowledge of local culture and tourism trends.
Many industries commonly employ Tourism and Hospitality Management professionals, including the tourism sector itself, financial services sector, technology industry, manufacturing sector, and corporate hospitality services. These sectors recognize the value of skilled professionals who can contribute to their growth, revenue generation, and customer satisfaction.
Career progression in Tourism and Hospitality Management is often driven by leadership development opportunities, specialisation in specific areas such as events management or accommodation operations, and pursuit of relevant industry certifications. With experience and a strong track record of achievement, individuals may transition into senior roles or explore entrepreneurial ventures, offering a rich landscape for professional growth and development.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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