Durban: CALL CENTER AGENTS posted by KETHELO GROUP

March 14, 2026 Jobs in Durban

KETHELO GROUP

Kwazulu-Natal

Other IT/Computer

Job Description

Key Responsibilities:
Follow up on outstanding goods and communicate delivery times, ensure processing of orders as needed to ensure in full deliveries and build and maintain good customer relationships.
Deliver customer services in line with agreed processes which includes but is not limited to:
Pricing checks
Ordering and variance follow up on exceptions and outstanding orders
Tele-sales and promotional calls to upsell
Returns minimization
Identifying in-store merchandising issues and reporting this to the manager
Keeping accurate records as needed per customer.
Obtain and capture key sales information on GP (operating system) and tracking sheets as required for management information, sales trend reports and the bake plan.
Improve and maintain customer relationships through timeous communication by sending out sms / telephonic notifications, to notify customers of late deliveries
Identify on hold customer orders and price exceptions and escalate to manger.

How to Apply

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About Other IT/Computer Jobs in Kwazulu-Natal

The IT and computer industry in Kwazulu-Natal is generally thriving, with a strong demand for skilled professionals to drive technological advancements and support business growth. Typically, the job market is characterized by a high level of competition, with many talented individuals vying for positions in this field. Commonly, this competitiveness results in attractive salary packages that reflect the industry’s value.

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Salary ranges for IT and computer professionals in Kwazulu-Natal can vary widely depending on factors such as experience, company size, and industry sector. Typically, entry-level roles may command salaries within the range of R300 000 to R600 000 per annum, while senior positions or those in larger companies can expect salary ranges of up to R1 million or more. Experience, qualifications, and specific job requirements often influence actual salaries, so it is essential to research market rates for your desired role.

Common skills required for IT and computer professionals include proficiency in programming languages such as Java, Python, or C++, strong understanding of data structures, algorithms, and software engineering principles, and experience with cloud computing platforms like AWS or Azure. Additionally, many employers require IT professionals to possess excellent problem-solving skills, be able to communicate technical concepts effectively, and have a strong foundation in computer systems and networking fundamentals.

The IT and computer industry is a significant contributor to various sectors in Kwazulu-Natal, including the financial services sector, technology industry, manufacturing sector, and more. These industries often require skilled professionals to support their digital transformation initiatives and maintain competitiveness in today’s fast-paced technological landscape.

Career development opportunities for IT and computer professionals in Kwazulu-Natal are numerous, with many institutions offering training programs, certifications, and apprenticeships to enhance skills and knowledge. Typically, career progression involves taking on more senior roles, specializing in specific areas of expertise, or transitioning into leadership positions.

This information provides general career guidance. Actual salaries and requirements vary by employer.

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