North West: Housekeeping Supervisor posted by Craven Cottage CC

About the Role

As a Housekeeping Supervisor at Craven Cottage CC, you will be responsible for overseeing the daily operations of our housekeeping department, ensuring compliance with departmental goals, and providing exceptional service to our guests. You will work closely with your manager, staff, and guests to resolve logistical and customer-related problems, while continuously improving service offerings in terms of efficiency, effectiveness, and competitiveness.

Key Responsibilities

• Monitor and administer time and attendance policy
• Monitor staff to ensure accountability in compliance with departmental goals
• Execute operational projects and coordination of activities
• Evaluate staff to ensure the effective and efficient operation of daily functions
• Provide assistance and support to your manager on and off duty
• Determine customer needs and ensure operational delivery of specific requests
• Continuously try and improve service offerings in terms of efficiency, effectiveness, and competitiveness
• Advise on how to resolve logistical and/or customer-related problems
• Generate departmental reports, monitor workload, productivity, customer satisfaction
• Participate in training sessions, instructions, and people’s skills
• Be willing to work after hours at times
• Ensure that all service equipment is operational and handled safely, reporting mechanical issues to appropriate team members
• Oversees the scheduling, duties and training of staff if in need
• Oversees the scheduling, duties, and on-the-job training of employees
• Supervises a team

Requirements

• Matric Certificate
• A diploma or certificate in hospitality management or related fields is advantageous.
• At least 2+ years of luxury lodge I hotel housekeeping experience
• Proven ability to supervise and manage a team of housekeeping staff, including scheduling, training, and performance management.
• Strong verbal and written communication skills to interact with staff and guests effectively.

Qualifications

No formal qualifications are required for this role. However, relevant experience in hospitality management or a related field is highly recommended.

Salary & Benefits

Salary: [Please note that the original job description does not mention salary. If you need to add salary information, please provide it.]

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