Job Description
About the Role
Kendrick Recruitment is currently seeking an experienced and personable Guest Relations Consultant to join the team at a luxury safari lodge in the North West. This live-in position requires a candidate with strong interpersonal skills, a solid understanding of hospitality systems, and a hands-on approach to guest service and lodge support.
Key Responsibilities
- Manage guest check-ins, check-outs, and general guest communication
- Ensure a seamless and personalised guest experience from arrival to departure
- Assist with hosting guest activities and meals when required
- Maintain guest records and manage bookings through hospitality software
- Liaise with various departments to ensure guest needs are met efficiently
- Handle guest queries and feedback in a professional and timely manner
Requirements
- Prior experience in a similar guest-facing hospitality role is essential
- Strong communication and people skills
- Proficient in Microsoft Office and Outlook
- Familiarity with hospitality software (experience with Benson or Tall Order is beneficial)
- Drivers licence and own transport required
- Flexible and willing to step in to support other lodge functions when needed
Qualifications
- (No qualifications mentioned in the original job description, so this section will be skipped)
Salary & Benefits
- R10,000 (Negotiable, DOE)
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Catering / hospitality Jobs in South Africa
The catering and hospitality industry in South Africa is a vibrant sector that provides numerous career opportunities for those passionate about delivering exceptional food and service experiences. Generally, the job market trends in this field are shaped by the country’s growing tourism industry, with many establishments seeking to enhance their offerings to attract both local and international visitors.
Typically, salaries for catering and hospitality roles in South Africa can vary widely depending on factors such as experience, company size, and industry sector. For entry-level positions, broad salary ranges often fall between R30 000 to R50 000 per annum, while more senior roles may command salaries ranging from R60 000 to R120 000 or more. However, these figures are only a general guideline, and actual salaries can differ significantly based on individual circumstances.
Common skills required for catering and hospitality roles in South Africa include excellent communication and interpersonal skills, the ability to work effectively under pressure, strong attention to detail, and a passion for delivering exceptional customer service. Other essential skills may include basic knowledge of food preparation and presentation, understanding of health and safety regulations, and proficiency in point-of-sale systems and inventory management software.
Many industries commonly employ catering and hospitality professionals, including the financial services sector, technology industry, manufacturing sector, and tourism operators. These sectors often require staff with diverse skill sets, from fine dining establishments to hotels and event venues.
Career development opportunities are plentiful for those in the catering and hospitality industry. Typically, roles such as senior sous chef or department manager offer a clear path for career progression, while specialized skills like food costing and menu planning can be valuable assets in advancing within an organization. With experience, many professionals choose to pursue management positions or even entrepreneurial ventures, leveraging their expertise to build successful businesses.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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