Job Description
About the Role
The Regional Operations Manager will lead the operational performance of a multi-property hospitality and gaming portfolio across Southern Africa, driving commercial results, and elevating guest experience while ensuring consistent delivery of brand standards, regulatory compliance, and operational excellence.
Key Responsibilities
• Provide operational oversight across a portfolio of properties in South Africa and Botswana
• Lead and develop General Operations Managers, ensuring accountability and strong leadership capability
• Drive operational efficiency and performance improvements across all property functions
• Implement revenue optimisation strategies across gaming, hospitality, conferencing, and entertainment operations
• Oversee budgeting, forecasting, financial reporting, and portfolio performance management
• Ensure full compliance with gaming regulations, hospitality legislation, licensing frameworks, and labour laws across jurisdictions
• Strengthen guest experience standards and ensure consistent service excellence across all properties
• Manage relationships with regulators, government bodies, tourism authorities, and strategic stakeholders
• Support succession planning, leadership development, and regional transformation initiatives
• Align regional operations with group strategy, governance, and risk management frameworks
Requirements
- 10 years senior leadership experience within hotel, casino, gaming, or integrated resort operations
- Proven track record in driving operational strategy, revenue growth, and service excellence
- Experience managing multi-property portfolios and complex operational environments
- Strong financial management capability including budgeting, forecasting, and performance analysis
- Experience operating across multiple regulatory jurisdictions
- Demonstrated ability to manage high-level stakeholder relationships including regulators and government bodies
Qualifications
Bachelor’s Degree or Advanced Diploma in Hospitality Management, Business Management, Marketing, or a related field
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Catering / hospitality Jobs in Gauteng
In the Gauteng region, the catering and hospitality industry is a thriving sector that employs a diverse range of professionals. Typically, job seekers can expect to find a mix of entry-level and experienced roles in this field, with common positions including chefs, waiters, event coordinators, and hotel management staff. Generally, the demand for skilled workers in this industry remains strong, driven by the growing tourism and events sectors in South Africa.
In terms of salary expectations, it’s difficult to provide a precise figure due to variations caused by factors such as experience, company size, and industry sector. However, broad ranges can be provided. Typically, entry-level positions within catering and hospitality may fall within the range of R20 000 to R40 000 per annum, while experienced roles can command salaries ranging from R60 000 to R120 000 or more, depending on the specific requirements of the position.
Common skills required for careers in catering and hospitality include excellent communication and interpersonal skills, attention to detail, and the ability to work under pressure. Other essential skills include basic knowledge of food preparation and presentation, customer service skills, and experience with event management software. In addition, many employers place a high value on staff certification, such as a Food Safety Certificate or Hospitality Diploma.
The catering and hospitality industry is diverse and encompasses various sectors, including the financial services sector, technology industry, manufacturing sector, and more. Many companies within these industries require skilled workers to manage their catering and event needs. Commonly, roles are found in urban areas such as Johannesburg and Pretoria, where there is a high concentration of businesses and events.
For those seeking to advance in their careers within this field, opportunities for professional development exist throughout the industry. Typically, career progression can be achieved through experience, training, and certification. Many employers offer internal training programs or sponsorship for further education, which can provide a competitive edge in the job market. Overall, catering and hospitality professionals can expect to find rewarding and challenging roles within this dynamic sector, with opportunities for growth and development throughout their careers.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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