Job Description
About the Role
We are seeking an experienced Reservations Team Lead for a luxury property group based in Bryanston, who is passionate about delivering seamless guest experiences while leading a high-performing team.
Key Responsibilities
- Lead and manage a small Central Reservations team
- Oversee reservations across all channels (phone, WhatsApp, email, OTA platforms, social media)
- Drive sales through upselling and cross-selling within the property portfolio
- Manage reservation statuses and ensure SOP compliance
- Oversee OTA management and ensure adherence to company policies
- Train, support, and motivate team members
- Handle cancellations, amendments, and refunds efficiently
- Assist with availability, deposits, forecasting, and inventory management
- Prepare arrival reports and liaise with lodge operations teams
- Maintain accurate system records, correspondence, and filing
- Ensure quick turnaround times and efficient inbox management
- Foster strong relationships with internal teams and external partners
Requirements
- Minimum 6 years’ experience in a tourism/travel call centre or reservations department
- Proven experience as a Senior Reservations Consultant or Team Lead
- Strong leadership and team management skills
- Excellent verbal and written communication skills in English
- Proficient in Microsoft Office; PMS knowledge (Nebula, eRes, OperaCloud, Apex) advantageous
- Well-organised with strong time management and problem-solving abilities
- Dynamic, professional, and self-motivated
Qualifications
No formal education or certifications are required for this role.
Salary & Benefits
Salary: R20,000 – R25,000 DOE
5% mandatory provident fund contribution
Medical aid included as part of the total package
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Catering / hospitality Jobs in North Johannesburg
The catering and hospitality industry is a thriving sector in North Johannesburg, offering various career opportunities to individuals with the right skills and passion. Typically, this field is driven by the growth of the tourism and events industries, which creates a demand for skilled professionals in roles such as event coordinators, chefs, and hospitality managers.
In general, salaries for catering and hospitality positions in North Johannesburg can vary widely depending on factors like experience, company size, industry sector, and level of responsibility. However, broadly speaking, entry-level positions may fall within the R200 000 – R350 000 per annum range, while senior roles or those in larger organizations may command higher salaries, typically ranging from R400 000 to R600 000 per annum. It’s essential to note that these are broad estimates and actual salaries can differ significantly.
Common skills required for catering and hospitality roles include excellent communication and interpersonal skills, attention to detail, ability to work under pressure, and a strong understanding of food safety and hygiene practices. Other valuable skills often include event management, marketing, and customer service skills. Additionally, many employers place a high value on certifications in areas such as culinary arts or hospitality management.
The catering and hospitality industry is diverse, with various sectors that commonly employ these roles. The financial services sector, technology industry, manufacturing sector, and tourism industry are just a few examples of the types of industries that often require skilled professionals in this field. Furthermore, many companies in these sectors have locations in North Johannesburg, providing opportunities for job seekers.
Career progression in catering and hospitality is typically based on gaining experience, developing new skills, and taking on additional responsibilities. Many graduates and entry-level professionals can expect to move into senior roles or pursue further education in areas such as culinary arts, event management, or hospitality administration.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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