Job Description
About the Role
We are seeking an experienced and results-driven Lead Warming Team Leader to join our team in North Johannesburg. As a key member of our sales leadership, you will be responsible for driving the lead warming process, identifying development needs, and delivering targeted coaching to build a pipeline of high-performing sales agents. You will also be responsible for maintaining high standards of call quality, script adherence, and accuracy while ensuring a strong customer experience.
Key Responsibilities
- Drive and continuously improve the lead warming process to create quality opportunities for quotes and sales
- Oversee the effective allocation and optimisation of all leads across the team
- Identify development needs through performance analysis and call listening
- Deliver targeted coaching to build a pipeline of high-performing sales agents
- Ensure high standards of call quality, script adherence, and accuracy while maintaining a strong customer experience
- Maintain team discipline by effectively managing productivity drivers such as talk time, login/logout adherence, and breaks
- Take ownership of both individual and team development by facilitating training, sharing best practices, and contributing to the upskilling of the broader team
- Proactively share ideas, insights, and best practices to improve lead warming effectiveness, conversion outcomes, and overall team performance
- Design and run targeted incentives to drive the right behaviours, improve engagement, and enhance team performance
- Build a high-performance culture by fostering teamwork, collaboration, accountability, and a strong sense of team spirit
Requirements
- Minimum NQF 4: Grade 12 OR a Tertiary Qualification which will be a significant advantage
- Regulatory Examination Certificate 5 (RE5) – Essential
- A Full Qualification in Short-Term Insurance – Essential
- Compliance with FAIS Fit & Proper criteria i.e., minimum experience and competency requirements
Salary & Benefits
[Not mentioned in the original job description]Note: Since no salary or benefits information was provided, this section is left blank.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Sales Jobs in Johannesburg
In Johannesburg, South Africa, the sales profession is a lucrative and dynamic field, with a strong demand for skilled professionals. Generally, job seekers in this industry can expect to find opportunities across various sectors, from technology and financial services to manufacturing and retail.
When it comes to compensation, salaries for sales roles in Johannesburg can vary widely depending on factors such as experience, company size, and industry sector. Typically, entry-level sales positions may command a salary range of around R400 000 to R600 000 per annum, while senior roles or those in larger companies may see salaries ranging from R800 000 to R1 200 000 per year. However, it is essential to note that these are broad estimates and actual salaries can fluctuate based on individual performance, market conditions, and other factors.
Common skills required for a successful sales career in Johannesburg include excellent communication and interpersonal skills, the ability to build strong relationships with clients and colleagues, and a solid understanding of product knowledge or services. Other essential skills often include negotiation, problem-solving, and analytical abilities, as well as the capacity to work under pressure and meet targets. Typically, sales professionals in Johannesburg also possess a strong educational background, with many holding degrees in business, marketing, or related fields.
Sales roles can be found across various industries, including the technology industry, where companies like Google and Microsoft often employ sales teams, as well as the financial services sector, manufacturing sector, and retail. The demand for skilled sales professionals is high in these sectors due to their focus on driving revenue growth and expanding market share.
Career development opportunities abound in the sales field, with many professionals progressing to senior roles or taking on specialist functions such as account management or business development. With experience and a proven track record of success, sales professionals can also pursue leadership positions, start their own businesses, or transition into related fields like marketing or product management.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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