| Date | 2024-10-18 |
|---|---|
| Job Title | Hec Network Operations 1St Level Support – Remote – Contract – India And Mexico Timezone |
| Employer | More Information |
| Salary | R180 – 220 per hour |
| Category | It Computing Software |
| Location |
ZA / South Africa |
Job Summary
Our Client a Global tech firm is seeking a HEC Network Operations Level 1 Support to join their team in remotely on a Contract Basis. They offer stability, growth, attractive rates and a great working environment. The resources will support India and Mexico, Standard working hours are 08:00 17:00 local time of the work location of the respective. A-Shift (A) – S1 0600 – 1500 IST B-Shift (B) – S2 1300 – 2200 IST C-Shift (C) – S3 2130 – 0630 IST Mexico G-Shift (G) 08:00 17:00 MX TIME Responsibility Ensure stability, performance, and security of the HEC network Perform tasks associated with Service Request and Incident Management Processes. Perform lifecycle management / change management activities Work with Network Ops 3rd Level Support on identifying unknown errors Document findings in the Known Error Database (KEDB). Assist Service Desk and Level 1 support staff to incrementally take over more tasks. Experience Minimum 1-2 years relevant experience, working as a network engineer in enterprise production or data centre environments Technical Skills Ability to process more complex network issues with high degree of autonomy Working on monitoring/ orchestrator tools Knowledge of security aspects on systems Other Skills Foundational ITIL knowledge Working via a standard ITSM tools Technology Certification(s) CCNA/CCNP preferred. ITIL certification/s Experience in a customer facing engineering role
Hec Network Operations 1St Level Support – Remote – Contract – India And Mexico Timezone position available in ZA, South Africa. This job position was posted by . The job has been posted on 2024-10-18 in the It Computing Software category
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