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Johannesburg: Agent: Contact Centre posted by Palesa Mbali Group

Date 2024-11-24
Job Title Agent: Contact Centre
Employer Palesa Mbali Group
More Information
Salary 0
Category Medical
Location Gauteng
/ Johannesburg

Job Summary

The purpose of this position is to engage service-related calls and queries from medical scheme members and providers, providing relevant business information and solutions. To maintain and manage specific In-trays by ensuring the effective validation and processing of Images received daily.

Key Activities:

  • Handle telephone and email/web queries within standards and service level agreements
  • Correctly route all escalated calls to correct departments
  • Professionally handle hospital claim queries
  • Accurately capture pathology data and other data
  • Professionally handle all client communications
  • Assist in other job functions within the department when the need arise

Education and Experience:

  • 1-2 years Call Centre experience, preferably in the Medical Aid Administration Industry
  • Bilingualism (English, Afrikaans and an African language will be an advantage)
  • Computer Literate
  • Matric
  • Call Centre or Customer Services certificate /qualification advantageous

Agent: Contact Centre position available in Gauteng, Johannesburg. This job position was posted by Palesa Mbali Group. The job has been posted as a premium ad on 2024-11-24 at 13:20:05 in the Medical category

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