Pietermaritzburg: Forecourt Supervisor posted by Isilumko Staffing

Job Summary

Job Purpose:

Managing all aspects of the Forecourt and Forecourt Customer Attendants. Assistant to Manager. Second in-charge.

Responsible for providing excellent customer service and ensuring the safe and efficient operation of the station`s
fuel pumps and forecourt. They must ensure the accuracy of fuel and product sales and maintain the cleanliness
of the fuel pumps and surrounding area. They must also be able to respond to customer enquiries and complaints
in a polite and professional manner. The successful candidate should have excellent communication skills, be able
to work in a fast-paced environment and possess a good level of physical fitness.

Key Tasks and

Primary Responsibilities
Comply with any requests from group management and assist in whatever way possible
with tasks outside of the ordinary day to day roles and responsibilities as reasonably
requested
Consistently maintain order and ensure smooth operations at the forecourt and service
areas
Ensure all Forecourt Customer Attendants (FCA)
o have received proper training
o are well-groomed and presentable
o perform standard script to each customer
o are practising upselling techniqueso informing clients of promotions both on the forecourt and in the C-Store
o understand and are encouraging customers to sign up for Infinity Rewards
o apply the top service standards in all operations
Ensure proper merchandising of products on the forecourt especially on the lubricant racks
Work with the General Manager to assign daily/shift-based duties to FCAs
Willingly fill in for FCAs in the event of No Shows, Short Staff and Busy Periods
Ensure that customers are served efficiently, and their requests attended to politely
Maintain a clean working environment, adhering to housekeeping and health and safety
standards
Address cases of staff disobedience or customer complaints initially, and report them to the
manager and management group
Represent the management when dealing with credit customers
Confirming Local Purchase Order (LPO) details before commencing of fuelling
Verify that invoice and credit card amounts match the pump readings and invoice
accordingly
Train new employees forecourt duties and responsibilities (On-the-Job Training – OTJT) in
line with our standards and assist in staff appraisals and evaluations
Represent, Suggest and Recommend improvements for Forecourt Customer Attendant
related matters
Oversee all aspects of the forecourt
Perform cash-ups, shift change overs, daily tank dipping and wet stock management.
Oversee ordering, receiving, processing of fuel stock under supervision and approvals from General Manager
Manage Forecourt Customer Attendants, including arranging shifts and maintaining discipline
Ensure all forecourt equipment is properly maintained
Professional handling of all customer queries or complaints
Relaying of wet stock readings to management
Alert Management to stock shrinkage immediately
Cost control and administrative duties
Advancing service excellence of Forecourt Customer Attendants and forecourt operations

QUALIFICATIONS
Matric
Valid drivers license

EXPERIENCE:
3 to 4 years working at a fuel station will be an advantage
2 years working as a supervisor at a fuel station will be a greater advantage

KNOWLEDGE AND SKILLS:
Computer literacy is essential
Knowledge of fuel will be an advantage
Experience with speed points and arch software will be an advantage.

ATTRIBUTES:
Honest, loyal, reliable, and trustworthy.
A Can-do attitude.
A problem solver
Team player.
Self-motivated.
Operationally a hands-on person.
Ability to work under pressure and deliver accurate work within a deadline driven
environment.
Ability to multitask.
Be independent and pro-active.
Time management skills.
Possess excellent communication and interpersonal skills.
Ability to work with individuals at all levels of the organisation.
Ability to take the initiative.
Be able to take responsibility.
Positive mindset.

Forecourt Supervisor position available in Kwazulu-Natal, Pietermaritzburg. This job position was posted by Isilumko Staffing. The job has been posted as a premium ad on 2024-11-24 at 13:11:19 in the Engineering category

Click Go Apply to apply online!

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