| Date | 2024-11-25 |
|---|---|
| Job Title | Bridge Desk Agent (Telecoms) |
| Employer | AtripleA recruitment & temps More Information |
| Salary | 12000 |
| Category | Trade Artisans Technical |
| Location |
Gauteng / Pretoria |
Job Summary
Our client in the Telecoms Industry is looking to hire a Bridge Desk Agent.
Duties and Responsibilities
• 1st Line Support (Specific Desktop Support activities)
• Monitoring of Alerts on Identified Systems
• Log the Incident and assign to Incident Manager
• Identify P1, P2, P3 and P4 Calls
• Understand the Escalation Matrix for various Business Units
• Understand the Work Instructions for various Business Units as they will vary for ticket assignment
• Ensure that the End User always have a Ticket Reference Number for Queries
• Identify Reference numbers on Toolset and Advise the User
Requirements
• Ideally 1 year of IT Work Experience in a Service Desk Environment or Desktop Support Engineer
• Microsoft Literate
• A+, N+ Qualification
• Desktop Support experience for 1st Line Support
• Sound knowledge of Service Excellence, Customer Satisfaction and End User Experience.
Personal Attributes
• Business written and verbal communication skills
• Should exhibit excellent time management and organizational skills to complete the assigned work effectively
• Honest and Trustworthy
• Ability to work in a team and as an individual
• Ability to work under pressure and adhere to deadlines
• Customer Service Oriented
• Remain Calm under pressure and have patience
• Adapt to Change
• Heightened Listening Skills (Soft Skill)
• Empathy to End User Situation/Challenge
• Well Organised
• Troubleshooting Skills
Send your CV and latest pay slip to AtripleA recruitment & temps
Bridge Desk Agent (Telecoms) position available in Gauteng, Pretoria. This job position was posted by AtripleA recruitment & temps. The job has been posted as a free ad on 2024-11-25 at 16:11:06 in the Trade Artisans Technical category
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