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Eastern Cape: Receptionist posted by Staff Solutions

Date 2024-11-27
Job Title Receptionist
Employer Staff Solutions
More Information
Salary 0
Category Tourism Hospitality
Location Eastern Cape
/ Eastern Cape

Job Summary

The receptionist will be responsible for ensuring smooth front desk operations and delivering excellent customer service. Key duties include:

  • Guest Check-In/Out: Greet guests, manage check-ins and check-outs, issue room keys, and handle reservations.
  • Customer Service: Answer inquiries about hotel services, amenities, and local attractions, and assist with special requests.
  • Phone and Email Management: Respond to calls and emails, direct inquiries to appropriate departments, and take messages as needed.
  • Billing and Payments: Process guest payments, handle billing issues, and provide receipts.
  • Record Keeping: Update guest records, maintain booking logs, and prepare daily reports.
  • Problem Resolution: Address guest complaints or issues professionally, escalating as necessary.

This role requires strong communication skills, attention to detail, and a friendly, helpful demeanor to create a welcoming experience for guests.
Receptionist position available in Eastern Cape, Eastern Cape. This job position was posted by Staff Solutions. The job has been posted as a char8000 ad on 2024-11-27 at 01:07:29 in the Tourism Hospitality category

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