| Date | 2024-11-29 |
|---|---|
| Job Title | Service Desk Engineer |
| Employer | Network Finance More Information |
| Salary | 0 |
| Category | It Computer |
| Location |
Europe / Europe |
Job Summary
Key
Responsibilities:
- Ensure customers are kept informed on the status of their incidents and service requests at all times.
- Record and manage reported incidents and service requests efficiently.
- Provide first and second-line support, analyze issues, and resolve incidents.
- Resolve incidents using workarounds, escalate when necessary, and close resolved issues.
- Ensure solutions meet client expectations and confirm closure of service requests.
- Issue hardware and install necessary software when required.
Qualifications:
- Required:
- Minimum MBO 4 (system management/service desk/ICT management)
- Experience with ticketing systems
- Desired:
- Microsoft certifications
- ITIL Foundations certification
Apply now!
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Service Desk Engineer position available in Europe, Europe. This job position was posted by Network Finance. The job has been posted as a char8000 ad on 2024-11-29 at 01:11:13 in the It Computer category
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