| Date | 2024-12-08 |
|---|---|
| Job Title | Dispatch Manager Pps |
| Employer | Datafin More Information |
| Salary | 0 |
| Category | It Computer |
| Location |
Gauteng / Johannesburg |
Job Summary
Johannesburg – Gauteng
- Develop and implement distribution strategies across the Inland Regions six branches: Pencil Park, Office Furniture, Bloemfontein, Kimberly, Nelspruit, and Polokwane.
- Coordinate distribution activities across all branches, focusing on optimizing fleet and courier operations to support sales objectives of providing excellent customer service.
- Oversee the Inland Regions fleet of 54 vehicles, ensuring high utilization, safety, and cost effective operation.
- Coordinate scheduling, routing, and maintenance to support reliable deliveries and minimize breakdowns.
- Track fleet performance metrics, including fuel efficiency and vehicle state, to control costs and maximize availability.
- Collaborate with business to ensure there is a sustainable vehicle replacement plan.
- Manage relationships with courier partners, ensuring competitive rates and consistent service quality across the region.
- Negotiate and monitor service agreements to meet customer demands, working closely with couriers to resolve service issues promptly.
- Evaluate courier performance, implementing improvements to enhance delivery speed, cost-efficiency, and service quality.
- Partner with the sales team to align distribution capabilities with customer requirements and sales targets, enhancing overall customer satisfaction.
- Communicate with sales on delivery schedules, special customer requests, and service commitments to ensure seamless order fulfilment.
- Communicate delivery and service failures immediately to the sales.
- Address any service issues in collaboration with sales, maintaining strong customer relationships and responsiveness.
- Monitor and control distribution costs, working within budget parameters while maintaining quality and service standards.
- Implement cost-saving initiatives and efficiency measures across fleet and courier operations to optimize financial performance.
- Prepare regular financial forecasts and reports on distribution costs, fleet utilization, and courier expenditures.
- Ensure high levels of customer satisfaction by managing timely, accurate deliveries, aligned with sales and customer service objectives.
- Resolve service issues quickly to maintain customer confidence, collaborating with internal teams and the sales department.
- Continuously assess and adjust delivery methods and schedules to meet seasonal demands and special customer requirements.
- Ensure fleet operations comply with safety and environmental regulations across all branches.
- Promote a strong culture of health and safety within the distribution team, especially in fleet and courier interactions.
- Implement risk management practices to minimize disruptions and protect company assets and reputation.
- Drive continuous improvement in fleet and courier operations, adopting new technologies and processes where beneficial.
- Foster a culture of innovation within the distribution team, applying technology and best practices to enhance efficiency.
- Stay updated on industry developments, recommending solutions to keep distribution competitive and effective.
- Educational Background: Bachelors degree in Logistics, Supply Chain Management, Business, or related field preferred.
- Experience: Minimum of 5-7 years in fleet or distribution management, ideally within last mile environment.
- Leadership Skills: Strong leadership with experience managing a multi-branch team and driving high performance and customer satisfaction.
- Operational and Financial Acumen: Excellent skills in operational oversight, cost control, and budget management.
- Other
Requirements:
Regular travel within the Inland Regions six branches as needed.
- Ability to work flexibly in a dynamic, customer-centric environment with shifting priorities.
- Proficiency in logistics and fleet management software (e.g., WMS, TMS) and Microsoft Dynamics.
- Strategic and Customer-focused Thinking: Ability to work collaboratively with sales to support customer satisfaction and operational goals.
- Communication & Interpersonal Skills: Strong communicator with experience building relationships across sales, distribution, and courier teams.
- Problem-solving & Decision-making: Skilled in data analysis and decision-making, with a proactive approach to logistical challenges.
- Adaptability and Innovation: A proactive, customer-focused approach with a commitment to continuous improvement.
Dispatch Manager Pps position available in Gauteng, Johannesburg. This job position was posted by Datafin. The job has been posted as a premium ad on 2024-12-08 at 16:09:58 in the It Computer category
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