Gauteng: Desktop Support Technician posted by Recruit-It

Date	2025-01-19
Job Title	Desktop Support Technician
Employer	Recruit-It More Information
Salary	1000
Category	It Computer
Location	Gauteng / Gauteng

Job Summary

Key Performance Areas:
– Providing Desktop hardware and software support 30%
– Commissioning new desktops and phone extensions 20%
– Providing support with the company VoIP system 10%
– Providing level 1 administration support on the company Office 365 tenant 15%
– Complete daily IT checks and provider reports 15%

Competency Requirements for Position
Knowledge:
– Knowledge of desktops and server hardware and operating systems
– Knowledge of Customer Service principles

Skills:
– Skilled in installing and troubleshooting desktops and server hardware and operating systems
– Written and verbal communication skills

Behavioral:
– Customer Responsiveness
– Problem solving
– Accurate
– Attention to detail
– Ability to operate independently

Minimum Qualification:
– Matric Qualification
– COMPTIA A+, Network +, MCITP

Minimum Experience:
– 2 years’ experience in an ICT environment repairing desktops and preferably also repairing servers

Other

Requirements:

– Must be willing to work overtime, if required

Job Grade:
– C1

Key Stakeholder Relationships

Internal
– All Departments

External
– Suppliers

Key Performance Areas & Indicators

Provide Desktop hardware and software support
– Respond to ticket logged by internal department – Respond within 1 hour to ticket
– Diagnose possible hardware faults and take appropriate corrective action to resolve problem – Accurate diagnosis of root causes – Efficient resolution
– Diagnose possible software faults and take appropriate corrective action to resolve problem – Update Remedy on a daily basis
– Provide the company staff/management with regular progress reports – Positive Customer feedback

Commission new desktops and phone extensions
– Prepare operating system and load applicable software – Install within 2 hours
– Install desktop hardware and applicable telephone – Complete within 30 minutes
– Provision VoIP extensions – Complete within maximum of 4 hours

Providing support with the company’ VoIP system
– Diagnose possible hardware faults and take appropriate corrective action to resolve problem – Accurate diagnosis of root causes – Efficient resolution
– Diagnose possible software faults and take appropriate corrective action to resolve problem – All licenses are allocated correctly
– Manage available Mitel extension licenses and extension allocation information – Extension information is up to date

Providing level 1 administration support on the company Office 365 tenant
– Provide support to reset the company staff user accounts and passwords – Respond within 15mins of request
– Provide support to unlock the company staff user accounts – Efficient resolution

Complete daily IT checks and provide reports
– Complete daily HSBC DR and boardroom checks. Provide status reports – Accurate and timeous reports to System Administrator
– Provide IT asset reports – desktop and software license reports –
– Complete daily physical inspection of the company IT equipment racks.
– Provide status report
Desktop Support Technician position available in Gauteng, Gauteng. This job position was posted by Recruit-It. The job has been posted as a char8000 ad on 2025-01-19 at 01:02:47 in the It Computer category

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Gauteng: Desktop Support Technician posted by Recruit-It

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Gauteng: Desktop Support Technician posted by Recruit-It

Job Summary

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