Cape Town: Vodacom Fixed Services: Field Workforce posted by Tower Group
Posted on 2025-07-02 00:00:00
| Employer | Tower Group |
|---|---|
| Category | Telecommunication |
| Location | Western Cape / Cape Town |
Job Summary
Key Responsibilities: (Work alongside Regional Teams)
- Sales and Market Penetration:
- Identify and engage potential customers in targeted areas to promote Fixed products (Fibre, FWA).
- Conduct door-to-door sales, community activations, and on-the-ground campaigns to showcase product benefits.
- Ensure clear demarcation between Direct Sales Teams and Business Partners Foot Soldiers to avoid any overlap
- Achieve or exceed monthly sales quotas for Fixed products.
- Customer Acquisition:
- Educate customers on the benefits of high-speed Fixed connectivity for personal use.
- Accurately complete sales application forms and obtain the necessary customer documentation.
- Ensure a smooth onboarding process with clear communication and timelines, covering the entire sales cycle.
- Relationship Management:
- Build and maintain strong relationships with customers and provide ongoing support to improve adoption of Fixed products. (Creating a presence in the areas allocated for sales)
- Act as the point of contact for initial customer queries, installation updates, and troubleshooting guidance. (supported by regional teams and head office)
- Territory Coverage:
- Maximise customer reach in identified priority zones with high potential for Fixed product adoption.
- Provide daily / weekly market insights, including feedback on competitor Fixed products, pricing, and customer preferences. (check-in)
- Feedback and Reporting:
- Track and report daily sales activity, including leads generated, conversions, and customer feedback.
- Submit accurate and timely sales reports for performance analysis (as required)
Key Performance Indicators
Percentage of sales targets achieved (monthly/quarterly). Territory Coverage and Engagement:
- Number of customer interactions per day/week in assigned areas.
- Number of homes reached or engaged with through door-to-door campaigns (MDU)
- Daily 40 Interactions with potential clients
- Daily 15 Leads to be obtained (Clear interest and customer information obtained to follow up)
- Daily 1 Completed and submitted application
Sales Performance:
- Number of Fixed product sales (e.g., Fibre or FWA activations) achieved per day/week/month.
- Ratio of leads generated to successful activations
- Percentage of error-free applications submitted (Park Buckets Management)
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