• 5 years of management experience in an operational or similar role.
• Solid understanding of total quality management systems and processes.
• People and process leadership.
• Strong computer literacy.

Personality Traits:

• Able to work in high-pressure and fast-paced environments, while still meeting required deadlines successfully.
• Strong communication skills.
• Problem-solving capabilities.
• Analytical thinking.
• Ability to proactively plan and execute accordingly.
• Strong leadership and management skills.

Duties and responsibilities:

• Receiving:
  • Manage and control the receiving of goods and products into the Facility.
• Stock Management:
  • Ensure efficient stock and material management, including storing and handling cooling pallets according to our client’s SOPs.
• Pallet Handling & Storage:
  • Ensure pallet capture and storage/handling process is followed.
  • Cold and ambient pallets are stored in the correct locations and are in line with our client’s  SOPs.
  • Pallet movement information is recorded in accordance with our client’s SOPs.
  • Operational control and management of the Cold and Ambient Storage areas.
• Equipment:
  • Ensure Forklift charging and maintenance are conducted, including load testing and diesel.
  • Ensure that generator servicing and maintenance are done as required and that diesel is always filled.
  • Conduct facility electricity readings and keep records of meters.
• Dispatch:
  • Manage and control the picking and dispatching of all goods out of the facility.
  • Ensure all goods picked and dispatched are done according to the prescribed process.
  • Responsible for ensuring load-outs and turnaround times are adhered to.
  • Ensure customer queries are resolved within 24 hours of delivery.
• Logistics:
  • Manage inbound and outbound logistics aligned with budget, SLAs, and slot times.
  • Manage, plan, and control the daily logistics for all business.
    • The daily inbound truck and logistics plan will be completed and communicated to the management team for all farm, market, and other raw material planning.
    • Farm/Grower logistics routes and planning are done with Commercial.
    • Outbound trucks and logistics planning to be in line with Slot times and budgeted transport rates.
    • A daily outbound truck and logistics plan, based on order volumes and the most effective truck utilisation/efficiencies, is to be completed and communicated to the management team.
    • Truck/logistics planning over weekends to be completed every Friday for distribution to weekend manager(s).
  • Customer and internal agreed slot times to be adhered to daily.
  • Communicate our clients’ operations’ “rules” and procedures to customers/transporters regularly.
  • Drivers and assistants to have clear weekly plan and schedule, which is shared with management.
• Facility & Security:
  • Manage the yard and waste area, including, but not limited to waste bins, recycling, pallets, farm crates, and bins.
• Staff:
  • Build and manage a strong team of skilled staff.
  • Ensure staff are trained, equipped, and capable of doing the job required.
  • Ensure the number of staff in each area matches the demands of the business.
  • Manage staff performance and discipline.
  • Manage leave and time schedules according to HR procedures.
  • Ensure all staff has the required PPE and conforms to all customer requirements.
• Operations Budget:
  • Manage Operations in line with the Budget. 
• General:
  • Manage processes and procedures effectively in the division.
  • Be visible and manage the teams in the receiving, cold stores, and dispatch areas.
  • Effectively manage the flow of products through the facility.
  • Inspect the yard and waste areas daily, checking for possible loss opportunities, cleanliness risks, and/or food safety risks.
  • Forklift inspection and maintenance checks to avoid failures.
  • Electric and manual pallet jacks: daily inspections and preventative maintenance.