<p><strong>Duties</strong></p><ul><li><p><strong>Supervision & Support</strong></p><ul><li><p>Assist the Executive/Head Housekeeper in managing the housekeeping team.</p></li><li><p>Oversee daily cleaning schedules for guest rooms, public areas, and back-of-house spaces.</p></li><li><p>Ensure lodge standards are upheld in line with 4-star grading requirements.</p></li></ul></li><li><p><strong>Staff Management</strong></p><ul><li><p>Allocate tasks, check workloads, and monitor performance of housekeeping staff.</p></li><li><p>Train, coach, and motivate staff to maintain high service standards.</p></li><li><p>Assist with staff rosters, timekeeping, and attendance management.</p></li></ul></li><li><p><strong>Guest Service</strong></p><ul><li><p>Respond promptly to guest housekeeping requests and complaints.</p></li><li><p>Ensure special guest requirements (honeymoon setups, VIP arrivals) are met.</p></li><li><p>Conduct room inspections before guest arrivals.</p></li></ul></li><li><p><strong>Quality Control & Standards</strong></p><ul><li><p>Conduct regular inspections of rooms and public areas for cleanliness, presentation, and maintenance issues.</p></li><li><p>Ensure correct use of cleaning products, equipment, and sustainable practices.</p></li><li><p>Maintain lodge hygiene, laundry, and linen standards.</p></li></ul></li><li><p><strong>Stock & Administration</strong></p><ul><li><p>Assist with managing housekeeping supplies, linen, and amenities.</p></li><li><p>Control stock usage and conduct monthly inventory counts.</p></li><li><p>Assist with ordering and monitoring supplier deliveries.</p></li></ul></li><li><p><strong>Health, Safety & Compliance</strong></p><ul><li><p>Ensure compliance with health and safety standards, including chemical handling.</p></li><li><p>Report and follow up on maintenance issues.</p></li><li><p>Adhere to lodge policies and 4-star grading requirements.</p></li></ul></li></ul><hr><p><strong>Qualifications & Experience</strong></p><ul><li><p><strong>Education</strong></p><ul><li><p>Matric/Grade 12 (essential).</p></li><li><p>Diploma/Certificate in Hospitality Management or Housekeeping (advantageous).</p></li></ul></li><li><p><strong>Experience</strong></p><ul><li><p>24 years experience in housekeeping, with at least 12 years in a supervisory or assistant management role (preferably in a lodge, hotel, or resort environment).</p></li><li><p>Experience working in a game lodge or remote environment (advantage).</p></li></ul></li><li><p><strong>Skills & Attributes</strong></p><ul><li><p>Strong leadership and people management skills.</p></li><li><p>Excellent attention to detail and quality control.</p></li><li><p>Guest service orientation with good problem-solving skills.</p></li><li><p>Ability to work under pressure in a lodge environment.</p></li><li><p>Good communication skills (English essential; Afrikaans or local languages an advantage).</p></li><li><p>Computer literacy (MS Office, basic reporting).</p></li></ul></li></ul><p> </p>