Bela Bela: FOH Reservationist posted by Bushwise

Key Responsibilities:

• Manage all guest reservations efficiently, including individual and group bookings.
  
• Coordinate with internal departments to ensure seamless guest experiences from booking to check-out.
  
• Maintain accurate records of reservations, cancellations, and special requests.
  
• Respond promptly to email and telephone enquiries with professionalism and product knowledge.
  
• Assist with check-ins, check-outs, and guest hosting as part of Front of House responsibilities.
  
• Support lodge management with administrative and operational duties as needed.
  
• Ensure all guest information is handled with confidentiality and accuracy.
  
• Maintain a welcoming and professional environment in guest-facing areas.
  

Requirements

• Previous experience in a reservations or Front of House role within a lodge, hotel, or hospitality environment.
  
• Strong administrative and computer skills (experience with reservation systems and Microsoft Office preferred).
  
• Excellent written and verbal communication skills.
  
• High attention to detail, organization, and time management.
  
• Customer-centric mindset with the ability to handle guest queries gracefully.
  
• Professional presentation and a team-oriented attitude.
  
• Ability to work flexible hours, including weekends and holidays.