Bela Bela: General Manager posted by Bright Placements (PTY) Ltd
Posted on 2025-04-30 00:00:00
| Employer | Bright Placements (PTY) Ltd |
|---|---|
| Category | Other Tourism/Hospitality |
| Location | Limpopo / Bela Bela |
Job Summary
- Oversee the day-to-day operations of the lodge, ensuring a seamless guest experience from arrival to departure.
- Lead, motivate, and manage a diverse team of staff, including hospitality, guides, housekeeping, and maintenance teams.
- Maintain exceptional standards of guest service and satisfaction, addressing guest feedback and resolving any issues promptly.
- Develop and enforce operational policies and procedures to ensure smooth and efficient running of the lodge.
- Manage the lodge’s financials, including budgeting, cost control, and financial reporting.
- Ensure the upkeep of lodge facilities and infrastructure, ensuring they are in excellent condition at all times.
- Organize and oversee guest activities such as game drives, safaris, and nature excursions, ensuring safety and enjoyment.
- Ensure compliance with health, safety, and environmental regulations.
- Foster relationships with local communities and key stakeholders to promote sustainable tourism practices.
- Handle marketing and promotional efforts to maintain high occupancy rates and attract new clientele.
Requirements:
- Proven experience as a General Manager or in a senior management role in the hospitality industry, ideally in a remote or game lodge setting.
- Strong leadership and people management skills, with the ability to inspire and guide teams in a challenging environment.
- Exceptional communication and customer service skills, with a focus on delivering a personalized guest experience.
- Solid understanding of financial management, including budgeting, forecasting, and cost control.
- Knowledge of sustainable tourism practices and environmental regulations.
- Ability to work under pressure, adapt to changing circumstances, and manage multiple priorities.
- A degree in Hospitality Management, Business Administration, or a related field is preferred.
- Ability to live on-site and work in a remote, outdoor environment.
- Previous experience in marketing and promoting lodge services will be considered an advantage.
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